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By Mike Doherty and Ken Larson · January 5, 2022 For most retailers, the last five years has been a relentless rise in digital commerce and heightened customer expectations. Needless to say, those trends, along with a demand for even more convenience and speed of delivery, were accelerated by the pandemic, as consumers shifted more of their purchases from brick-and-mortar and other traditional sales channels to the Web. By all accounts, there is no end in sight.
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