Original Research Roxi E. Francke, Kenneth N. Ohei South African Journal of Information Management | Vol 28, No 1 | a2163 | DOI: https://doi.org/10.4102/sajim.v28i1.2163 | © 2026 Roxi E. Francke, Kenneth N. Ohei | This work is licensed under CC Attribution 4.0 Submitted: 06 February 2026 | Published: 01 September 2026 About the author(s) Roxi E. Francke, Department of Information Technology, Faculty of Informatics and Design, Cape Peninsula University of Technology, Cape Town, South Africa Kenneth N.