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Articles by Kevin Hill
Change your thinking about AI ROI
CX Contact Center Virtual Agent Many organizations still judge AI by the cost it removes. The leaders pulling ahead measure the value it creates. Here’s how customer experience leaders can reframe AI investment and unlock value across the enterprise. Kevin Hill CX Value Realization Strategy Leader AI is helping to reshape aspects of the service experience and its economics, and with it, the way you're likely thinking about return on investment.
This is Not the Real Estate Environment for Rookie Investors
@Kevin Hill I completely agree with and appreciate where your coming from in your message, but I disagree completely with your summary. I was investing in 2009,10,11...
Six minutes to make customer contact
The contact center is often overlooked, yet it is a critical component of any organisation's service and experience architecture. It's within the walls of this hive of activity that people, processes and technology come together to connect with customers one-on-one. Organisations spend millions for the same privilege during the marketing journey. Traditionally, businesses have viewed the contact center through a short-term, cost-focused and technology-first lens.
Company Open House -The Pullman of Lafayette Park
About this Event There will be a company open house the morning of the convention launch. Join us for a continental breakfast and tour of The Pullman of Lafayette Park on your way to convention this year." All in the Real Estate One/Max Broock/Johnstone & Johnstone/ Reinhardt Family are encouraged to be the first to preview this gorgeous property with rooftop downtown views; at an incredibly affordable price.
El sentimiento de los agentes de carga se tambalea de cara a la segunda mitad de 2022
Nuestra encuesta de sentimiento de 166 agentes de carga sobre sus perspectivas para el tercer trimestre de 2022 muestra que son pesimistas sobre la adquisición y retención de clientes. Esto es normal cuando el valor se aleja de la búsqueda de capacidad de forma regular.
Freight broker sentiment shaky heading into the back half of 2022
Our sentiment survey of 166 freight brokers on their outlook for the third quarter of 2022 shows they are pessimistic about acquiring and retaining customers. This is normal when value shifts away from finding capacity on a regular basis. With outbound tender rejections dropping from over 20% to begin 2022 to 6% in August, finding a truck hasn’t been as easy since early 2020 when the freight market was in its last recession.
a country sporting legend
Sport The Katamatite farmer: a country sporting legend Aug 08 2022 Updated 1 hour ago By KEVIN HILL WANGARATTA'S annual Australia Day tennis tournament has become a local instit There's more to this story... Subscribe to Wangaratta Chronicle.
Small Fleet recap: Put That Coffee Down talks mission-critical freight
Source: FreightWaves On this episode of Put That Coffee Down, Kevin Hill invites Evan Burna from DeSpir Logistics to the show to discuss how hauling specialized and mission-critical cargo is a fantastic way to protect your small fleet from the volatility in the average dry van market. It takes the expertise, certificates, tools and, of course, the right partners to keep your wheels turning and premium rates coming in the door. Burna explains how that is accomplished.
Sales systems for all ages and eras
Kevin welcomes Jim Becker, the CEO of Becker Logistics, to discuss what he’s learned in sales and why it’s important to always develop a system for sales. Register today for the Future of Supply Chain #FOSC22 The leading voices in supply chain are coming to Rogers, Arkansas, on May 9-10. *limited term pricing available. Kevin Hill Kevin Hill is the executive publisher at FreightWaves, where he formerly served as director of editorial and research.
Persistence is nothing without value
Put That Coffee Down is the freight sales show for closers. Kevin and Richie welcome Chris Jolly, a.k.a. The Freight Coach, on the show this week to talk about how persistence pays offs in the long run. Kevin Hill Kevin Hill is the executive publisher at FreightWaves, where he formerly served as director of editorial and research. Kevin is also the host of Put That Coffee Down, the popular freight sales podcast, a former freight broker and the founder of CarrierLists.
The future of non-competes in freight sales
Kevin Hill and Richie Daigle discuss the use of non-competes in freight with Omar Singh, the founder and president of Surge Transportation. Kevin Hill Kevin Hill is the executive publisher at FreightWaves, where he formerly served as director of editorial and research. Kevin is also the host of Put That Coffee Down, the popular freight sales podcast, a former freight broker and the founder of CarrierLists. Kevin holds an MBA from the University of Oklahoma.
A hotel that defies gravity in the Maldives
Skyspace Maldives (bottom of picture) is US artist James Turrell’s first installation in the Southern Hemisphere (Photographs: Kevin Hill) A new luxury hotel development in the Indian Ocean islands features an iconic art installation, the Skyspace. Timber engineering specialist and project team member Kevin Hill explains how the artist’s vision became reality.
What does value mean in sales?
The freight sales show for closers Richie Daigle and Michael Vincent unpack the various meanings of the word “value” in sales.
Converting content marketing leads into sales - Put That Coffee Down Original
On today’s episode, Kevin Hill is joined by guest co-host, Joe Lynch, founder of The Logistics of Logistics, and special guest Adam Robinson, VP of Marketing for SONAR. It’s all about converting content marketing leads into real sales. All of the hard work, time and effort it takes to create content marketing has to turn into sales at the end of the day. We’ll talk how the sales process is different for inbound and outbound leads. It’s all about the trust level.
The Daily Dash: Will this be the best fourth quarter in recent memory?
Has truckload rates peaked until the holidays? Load volumes are still extremely strong, but week-over-week gains have been declining. This could be a sign that growth in tender load volumes may have peaked until the normal seasonal surge in holiday traffic later in the fourth quarter. The truckload market remains historically strong, though. Fourteen out of the 15 freight markets the Freight Intel Group monitors, showed week-over-week increases in tender load volumes.
The Daily Dash: Will this be the best fourth quarter in recent memory?
Has truckload rates peaked until the holidays? Load volumes are still extremely strong, but week-over-week gains have been declining. This could be a sign that growth in tender load volumes may have peaked until the normal seasonal surge in holiday traffic later in the fourth quarter. The truckload market remains historically strong, though. Fourteen out of the 15 freight markets the Freight Intel Group monitors, showed week-over-week increases in tender load volumes.
The Daily Dash: Spot rates continue their historic run
Trucking spot rates have now gone from the basement to the penthouse in 2020. Historic highs Photo: Jim Allen/FreightWaves Spot rates have now gone from the basement to the penthouse Load volumes continue to increase week-over-week like clockwork. The gain in outbound tender load volumes this week was another 1.4%. Capacity tightened even further heading into the holiday weekend.
The Daily Dash: Spot rates continue their historic run
Trucking spot rates have now gone from the basement to the penthouse in 2020. Historic highs Photo: Jim Allen/FreightWaves Spot rates have now gone from the basement to the penthouse Load volumes continue to increase week-over-week like clockwork. The gain in outbound tender load volumes this week was another 1.4%. Capacity tightened even further heading into the holiday weekend.
The Daily Dash: Truckload capacity already tight as storms approach
Another massive weekly gain in outbound tender load volumes The freight markets continue to accelerate with outbound tender volumes climbing another 7.4% week over week. This has continued to keep truckload capacity tight and it is showing in spot market rates along with a power rating of 85 out of 100 for carriers in the DHL Supply Chain Pricing Power Index. What are driving these freight volumes?
The Daily Dash: Truckload capacity already tight as storms approach
Another massive weekly gain in outbound tender load volumes The freight markets continue to accelerate with outbound tender volumes climbing another 7.4% week over week. This has continued to keep truckload capacity tight and it is showing in spot market rates along with a power rating of 85 out of 100 for carriers in the DHL Supply Chain Pricing Power Index. What are driving these freight volumes?
FreightWaves Carrier Summit: Should every logistics company have a last mile strategy? (With video)
Live from the FreightWaves Carrier Summit, Andrew and Kevin host Ben Gordon, Managing Partner at Cambridge Capital and BGSA, to discuss final mile strategies, recent M&A activity and story stock SPACs. Tags Amazon BGSA Cambridge Capital Drones Final mile first mile last mile drones NFI Industries spac Walmart Workhorse Kevin Hill Kevin Hill leads the Freight Intel Group at FreightWaves, which publishes proprietary research on all things transport and logistics.
The Daily Dash: How the largest truckload freight markets performed this week
The Daily Dash is a quick look at what is happening today in the state of freight. 11 of the 15 major freight markets post weekly gains yet again 11 of the 15 major truckload freight markets posted weekly gains yet again this week. Most truckload freight markets have been consistently posting gains recently and this week was no exception. Outbound tender volumes gained steam week-over-week in Laredo (20.10%), Cleveland (16.32%) and Elizabeth, New Jersey (7.39%).
The Daily Dash: How the largest truckload freight markets performed this week
The Daily Dash is a quick look at what is happening today in the state of freight. 11 of the 15 major freight markets post weekly gains yet again 11 of the 15 major truckload freight markets posted weekly gains yet again this week. Most truckload freight markets have been consistently posting gains recently and this week was no exception. Outbound tender volumes gained steam week-over-week in Laredo (20.10%), Cleveland (16.32%) and Elizabeth, New Jersey (7.39%).
The Daily Dash: When will the freight market bears throw in the towel?
The Daily Dash is a quick look at what is happening today in the state of freight. When will the freight market bears throw in the towel? There are still quite a few freight market watchers who are bearish on volumes and a recovery. This is with outbound tender volumes exploding higher, along with spot market rates. At this level it won’t be long until market chatter focuses on hikes in contract rates. The Outbound Tender Volume Index (OTVI) continues to expand week over week.
The Daily Dash: When will the freight market bears throw in the towel?
The Daily Dash is a quick look at what is happening today in the state of freight. When will the freight market bears throw in the towel? There are still quite a few freight market watchers who are bearish on volumes and a recovery. This is with outbound tender volumes exploding higher, along with spot market rates. At this level it won’t be long until market chatter focuses on hikes in contract rates. The Outbound Tender Volume Index (OTVI) continues to expand week over week.
The Daily Dash: Freight volumes paint picture of a stronger third quarter
The Daily Dash is a quick look at what is happening today in the state of freight. Freight volumes continue to rip through the summer The outbound tender volume index (OTVI) continues to rip higher. Last week freight volumes were up 25% from 2019. Load volumes ramped up again this week another 2.4% and are now up over 27% from last year. No one knows how long freight will continue to break new records; only time will tell.
The Daily Dash: Freight volumes paint picture of a stronger third quarter
The Daily Dash is a quick look at what is happening today in the state of freight. Freight volumes continue to rip through the summer The outbound tender volume index (OTVI) continues to rip higher. Last week freight volumes were up 25% from 2019. Load volumes ramped up again this week another 2.4% and are now up over 27% from last year. No one knows how long freight will continue to break new records; only time will tell.
The Daily Dash: Freight volumes, capacity and earnings remain strong
The Daily Dash is a quick look at what is happening today in the state of freight. Freight volumes remain strong through July There was little evidence that freight volumes would weaken beyond the Fourth of July holiday peak — and this bullish outlook proved correct. The outbound tender volume index (OTVI) remains strong after the traditional holiday peak and finished this week 25% above 2019 volumes. Truck capacity remains tight. Tender rejections climbed again this week and are now at 16.55%.
Is Walmart becoming a tech company?
Andrew, Kevin and Seth discuss Walmart+, the forthcoming Palantir IPO and department store bankruptcies. Also, Andrew introduces a new segment in an ode to Dan Le Betard and his father, “Papi.” Thanks as always to my friends at CarrierDirect for their research contributions. Tags Amazon Bronco fisker Ford Hummer Shopify Tesla Walmart Kevin Hill Kevin Hill leads the Freight Intel Group at FreightWaves, which publishes proprietary research on all things transport and logistics.
Is Walmart becoming a tech company?
Andrew and Kevin and Seth discuss Walmart+, the forthcoming Palantir IPO, and department store bankruptcies. Also, Andrew introduces a new segment in an ode to Dan Le Betard and his father “Papi”. Thanks as always to my friends at CarrierDirect for their research contributions. Tags Amazon Bronco fisker Ford Hummer Shopify Tesla Walmart Kevin Hill Kevin Hill leads the Freight Intel Group at FreightWaves, which publishes proprietary research on all things transport and logistics.
The Daily Dash: Freight volumes remain strong as driver safety week starts
The Daily Dash is a quick look at what is happening today in the state of freight. Freight volumes remain strong There is little evidence that suggests freight volumes will not continue to remain strong past the fourth of July holiday peak. The outbound tender volume index (OTVI) has declined less after the holiday peak than it did last year falling more in line with freight volumes from 2018. Plus, capacity remains tight as tender rejections stay above 15%.
The Daily Dash: Freight volumes remain strong as driver safety week starts
The Daily Dash is a quick look at what is happening today in the state of freight. Freight volumes remain strong There is little evidence that suggests freight volumes will not continue to remain strong past the fourth of July holiday peak. The outbound tender volume index (OTVI) has declined less after the holiday peak than it did last year falling more in line with freight volumes from 2018. Plus, capacity remains tight as tender rejections stay above 15%.
Weekend Wrapup: Amazon deals, emergency air cargo, and vaccines
Photo: Jim Allen/FreightWaves Every FreightWaves article is designed to help our readers become the most informed professionals in the transportation and logistics industry.
Weekend Wrapup: Amazon deals, emergency air cargo, and vaccines
Photo: Jim Allen/FreightWaves Every FreightWaves article is designed to help our readers become the most informed professionals in the transportation and logistics industry.
Will Amazon face a sharp challenge from Walmart and Shopify?
Andrew and Kevin touch on the rise of alternative data sources before diving into the recently announced partnership between Walmart and Shopify. As always a special thanks to our friends at CarrierDirect with their research contributions for this episode. Tags Amazon ecommerce Shopify Walmart Kevin Hill Kevin Hill leads the Freight Intel Group at FreightWaves, which publishes proprietary research on all things transport and logistics.
Weekend Wrapup: Tort reform, guns, and safety
A policeman writes a report at the scene of a trucking accident. (Shutterstock) Every FreightWaves article is designed to help our readers become the most informed professionals in the transportation and logistics industry. These articles may have flown under your radar this week, but we consider them essential reading: Would trucking companies allow drivers to conceal carry even if it was legal? — It depends on the size of the trucking company, according to a FreightWaves survey.
Parcel carriers will lift COVID-19 delivery surcharges — maybe - FreightWaves
In the past two weeks, UPS Inc. (NYSE:UPS) then FedEx Corp. (NYSE:FDX) imposed what both referred to as “temporary” surcharges on a portion of their U.S. residential deliveries to offset higher costs related to the coronavirus outbreak. When, and how, they lift the surcharges is another matter. One expert who sees the surcharges becoming a permanent fixture is Glenn Gooding, president of consultancy iDrive Logistics and a 21-year veteran of the revenue management wars at UPS.
Parcel carriers will lift COVID-19 delivery surcharges — maybe - FreightWaves
In the past two weeks, UPS Inc. (NYSE:UPS) then FedEx Corp. (NYSE:FDX) imposed what both referred to as “temporary” surcharges on a portion of their U.S. residential deliveries to offset higher costs related to the coronavirus outbreak. When, and how, they lift the surcharges is another matter. One expert who sees the surcharges becoming a permanent fixture is Glenn Gooding, president of consultancy iDrive Logistics and a 21-year veteran of the revenue management wars at UPS.
Weekend Wrapup: Tort reform, guns, and safety
A policeman writes a report at the scene of a trucking accident. (Shutterstock) Every FreightWaves article is designed to help our readers become the most informed professionals in the transportation and logistics industry. These articles may have flown under your radar this week, but we consider them essential reading: Would trucking companies allow drivers to conceal carry even if it was legal? — It depends on the size of the trucking company, according to a FreightWaves survey.
Can Nikola unseat the Ford F-150?
Andrew and Kevin are joined again by fellow Freight Intel Group member Seth Holm to discuss the state of the automotive industry and how quickly it can recover. Special thanks as always to our friends at CarrierDirect for their research contributions. Tags Ford Motor Co. Nikola Motors Toyota Kevin Hill Kevin Hill leads the Freight Intel Group at FreightWaves, which publishes proprietary research on all things transport and logistics.
Digital freight matching market share and Amazon Relay
Photo: Jim Allen/FreightWaves Andrew and Kevin are joined by Director of Passport Research, JP Hampstead, to discuss the digital freight matching playing field and how the evolution of Amazon Relay impacts freight brokerages. Special thanks as always to the contributions from CarrierDirect. Tags Digital freight brokerage digital freight matching UBS Kevin Hill Kevin Hill leads the Freight Intel Group at FreightWaves, which publishes proprietary research on all things transport and logistics.
Digital freight matching market share and Amazon Relay
Andrew and Kevin are joined by Director of Passport Research, JP Hampstead, to discuss the digital freight matching playing field and how the evolution of Amazon Relay impacts freight brokerages. Special thanks as always to the contributions from CarrierDirect. Tags Digital freight brokerage digital freight matching UBS Kevin Hill Kevin Hill leads the Freight Intel Group at FreightWaves, which publishes proprietary research on all things transport and logistics.
Lessons learned in freight tech sales
We reach into the Put That Coffee Down archives to bring you this bonus episode with Kurtis Tryber from Parade. Kurtis and I sat down in the podcast booth in early March to discuss making the transition from freight brokerage sales to freight tech sales. Tags freight broker freight sales freight tech sales Kevin Hill Kevin Hill leads the Freight Intel Group at FreightWaves, which publishes proprietary research on all things transport and logistics.
Are Uber's market share gains worth the burn?
Today, Andrew and Kevin discuss first-quarter earnings before FreightWaves Lead Economist Anthony Smith makes an appearance to chat about unemployment. As always, thanks to CarrierDirect for their research contributions. Tags jobless claims U.S. Xpress Uber Freight Kevin Hill Kevin Hill leads the Freight Intel Group at FreightWaves, which publishes proprietary research on all things transport and logistics.
Are Uber's market share gains worth the burn?
Today, Andrew and Kevin discuss first-quarter earnings before FreightWaves Lead Economist Anthony Smith makes an appearance to chat about unemployment. As always, thanks to CarrierDirect for their research contributions. Tags jobless claims U.S. Xpress Uber Freight Kevin Hill Kevin Hill leads the Freight Intel Group at FreightWaves, which publishes proprietary research on all things transport and logistics.
How has COVID-19 changed the freight tech landscape?
We welcome Ben Gordon, Founder of Cambridge Capital and logistics investment expert, for a special FreightWaves LIVE @HOME episode to discuss the immediate future of freight tech investment. We cover how the investment landscape is changing in 2020 and what technology looks most promising. And a special thanks to CarrierDirect for their research contributions.
How has COVID-19 changed the freight tech landscape?
We welcome Ben Gordon, Founder of Cambridge Capital and logistics investment expert, for a special FreightWaves LIVE @HOME episode to discuss the immediate future of freight tech investment. We cover how the investment landscape is changing in 2020 and what technology looks most promising. And a special thanks to CarrierDirect for their research contributions.
Will trucking beat analysts' second-quarter expectations?
In our second earnings season update, we break down first-quarter earnings for Knight-Swift, Old Dominion and Landstar. We also discuss a bullish scenario based on consumer spending for second-quarter trucking performance. Then it’s off to our long/short segment on Draft Kings and the Tampa Bay Buccaneers. Tags Knight-Swift Landstar Old Dominion Kevin Hill Kevin Hill leads the Freight Intel Group at FreightWaves, which publishes proprietary research on all things transport and logistics.
Will trucking beat analysts' second-quarter expectations?
In our second earnings season update, we break down first-quarter earnings for Knight-Swift, Old Dominion and Landstar. We also discuss a bullish scenario based on consumer spending for second-quarter trucking performance. Then it’s off to our long/short segment on Draft Kings and the Tampa Bay Buccaneers. Tags Knight-Swift Landstar Old Dominion Kevin Hill Kevin Hill leads the Freight Intel Group at FreightWaves, which publishes proprietary research on all things transport and logistics.
Is 2020 already a lost year for trucking and logistics?
Andrew and Kevin discuss the first few transportation companies reporting earnings during the COVID-19 outbreak and what it means for the rest of the industry. Also, we weigh in on the freight volume debate and question whether oil prices will ever fully recover. Thanks as always to the research contributions from our friends at CarrierDirect.
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