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Articles by Kim Ellis
3191 Golden Gate Blvd E, Naples, FL 34120, US
Investment Summary Net Operating Income (NOI) minus mortgage payments. Calculation: NOI - Mortgage Payments Monthly Cash Flow -$754 Capitalization Rate is a rate of return that compares the yearly Net Operating Income (NOI) to the market value. Calculation: NOI / Market Value Cap Rate 4.2% Annual Cash Flow / Cash Invested Calculation: Annual cash flow divided by initial cash invested. Cash-on-Cash Return -8.3% Net Operating Income (NOI) divided by total debt payments.
A week in the life of: The CEO of a learning business community and Learning Network board member
Hi everyone, my name is Kim, and I have been in the amazing L&D world for nearly 20 years. For the past seven of those, I have been self-employed as the Chief Learning Architect of Go Ginger Learning Solutions. When the first Covid lockdowns happened in 2020, I suggested hosting coffee mornings for members of The Learning Network (LN). I then started editing their newsletter and was elected onto the board the following November.
DPS hosts State of Our Schools during Chamber breakfast
A scarlet blanket covered Duncan’s high school cafeteria as Duncan Public Schools highlighted teachers and the upcoming school year at the Duncan Chamber of Commerce monthly breakfast on Aug. 1. Duncan Chamber of Commerce CEO and President Kelly Arnold welcomed attendees and announced the Chamber’s upcoming events. This month, the Chamber will host four ribbon cuttings and the annual Food 4 Kids Auction will take place at 6 p.m. Aug.
Finding the Ideal Operating Hours for Your Contact Centre
The question many contact centre leaders find themselves asking is ‘what hours should the contact centre be open?’ In this article we delve into the factors that need to be considered when deciding on opening hours and how to determine what works for your contact centre. The hours a contact centre is open for help determine the effectiveness, efficiency and reputation of the organization and the service provided.
Chamber breakfast highlights Duncan teachers, projects
A sea of red flooded the Simmons Center as Duncan Public Schools (DPS) took the stage to highlight teachers and the upcoming school year at the Duncan Chamber of Commerce monthly breakfast on Aug. 3. Mayor Robert Armstrong opened the breakfast with a Duncan City update. Armstrong talked about community development and how they submitted for the Community Development Block Grant (CDBG), which will come in the form of matching funds to reconstruct roads.
Scooter's Coffee
Kim Ellis Joins Scooter's Coffee� as Chief Development Officer to Cultivate Franchisee Success as Company Continues Nationwide Expansion To accelerate and maximize Scooter's Coffee growth in new and existing markets nationwide, Kim Ellis joins the company as Chief Development Officer.She is a proven, passionate, and goal-oriented leader with over 30 years of development experience that will enhance the successful Scooter's Coffee drive-thru kiosk franchise model that's focused on providing...
Register: 10 Ways to Improve Employee Engagement
Book your free place now! First Name Last Name Email Phone Job Title Company Country State / Province Approx Number of Agents in your Company/Organisation Industry Sector Human Test: What is 9 + 3 ? By ticking either box you will confirm your registration and that you consent to our Privacy Policy. We process your data and share it with the Sponsor through legitimate interest. Without doing so, we would not have the funding available to bring you our industry-leading webinar programme.
Webinar: 10 Ways to Improve Employee Engagement
Webinar Date - Thursday 11th November 2021 at
14:00pm UK time Click here to register We always talk about “customer experience” and how getting that right can transform your business for the better. Well, the same goes for the employee experience. In this webinar we put the spotlight on what matters most; your people, discussing how you can improve the employee experience and reap great rewards.
Register: Contact Centre Coaching and Training Exercises
Book your free place now! First Name Last Name Email Phone (optional) Job Title Company Country State / Province Approx Number of Agents in your Company/Organisation What is 9 + 3 ? We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time. Do you want to create fun ways for your advisors to learn? Of course, you do! Fortunately, this webinar will be filled with lots of great ideas to help you do just that.
Register: 7 Key Ways to Lower Average Handling Time
Book your free place now! First Name Last Name Email Phone (optional) Job Title Company Country State / Province Approx Number of Agents in your Company/Organisation What is 8 + 3 ? We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time. When Average Handling Time (AHT) decreases, so does your workload capacity, meaning that the number of advisors you need to handle customer contacts falls.
Webinar: 7 Key Ways to Lower Average Handling Time
520 Filed under - Call Centre and Customer Service Webinars, Genesys Webinar Date - Thursday 23rd January 2020 at 14:00pm UK time Click here to register When Average Handling Time (AHT) decreases, so does your workload capacity, meaning that the number of advisors you need to handle customer contacts falls. This is great news for cutting costs in the contact centre. However, there are methods of doing this that may harm the quality of your customer service.
Register for Webinar: How Real-Time Coaching Improves Agent Effectiveness
Book your free place now! First Name Last Name Email Phone (optional) Job Title Company Country State / Province Approx Number of Agents in your Company/Organisation What is 8 + 3 ? We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time. Contact centres are constantly looking for ways to maximise the potential of agent-customer conversations and create positive experiences.
Webinar: How Real-Time Coaching Improves Agent Effectiveness
248 Filed under - Call Centre and Customer Experience Webinars, CallMiner Webinar Date - Thursday 9th May 2019 at 14:00pm UK time Click here to register Contact centres are constantly looking for ways to maximise the potential of agent-customer conversations and create positive experiences. Good coaching lies at the heart of this.
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