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1 INTRODUCTION Amid rapidly evolving socio-economic conditions, citizens increasingly expect public sector organisations to foster innovative work behaviour (IWB), defined as employees’ initiation, promotion, and implementation of ideas in their work roles (Janssen, 2000). IWB is critical because frontline public servants directly influence operational efficiency and service quality (Hansen & Pihl-Thingvad, 2019; Zou, 2024).
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