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Articles by Lelen Udayan
Fintechs flag prioritising customer experience as key to surviving tough economic headwinds
At this time of the year there is usually a flurry of articles attempting to lay out trends to look out for in various industries over the coming months. This is a good exercise as it gets one thinking about industries broadly and technology specifically. However, it would be remiss to embark on this exercise without first taking stock of where we are now. The fintech ecosystem is currently in a period of stress, less so for incumbents but noticeably for newcomers.
Cedarview inks deal with RackCentre to improve last mile service delivery
IT solutions company, Cedarview Communications Limited (CCL) has fortified its business relationship with the leading data centre, RackCentre, in its effort to raise the bar of service delivery to its growing clients and customers. Olawale Owoeye, Managing Director of CCL, who recently led his team on a courtesy visit to the data centre, said the move to strengthen the working relationship with RackCentre, aligned with Cedarview’s corporate plans for the year.
Naira scarcity: Trader narrates how KongaPay came to her rescue
A petty trader, Mrs. Bolade Inuwa, has narrated how she was spared huge embarrassments and inconveniencies in the wake of the recent policy pronouncement on the redesign of select denominations of the national currency – the Naira, specifically referencing how KongaPay, a mobile money wallet operated by Nigeria’s leading e-commerce giant, the Konga Group, came to her rescue.
Chidi Okpala wins award for contribution to Nigeria's digital economy
The Head of Marketing at Galaxy Backbone Limited, Mr. Chidi Okpala, yesterday among other selected industry personalities received distinctive recognition as a digital economy enabler in Lagos. This recognition was given to him at the Top 50 Nigeria’s Digital Economy Enablers 2023, organized by ITEdgeNews in partnership with Techeconomy, ITPulse, TechTv and Tech & Biz.
Medallion Data Centres gets recognition at Top 50 Nigeria’s Digital Economy Enablers 2023
Medallion Data Centres Limited, a Digital Realty & Pembani Remgro company, was yesterday in Lagos recognized as a Top 50 Nigeria’s Digital Economy Enablers 2023 for the role the company is playing in the promotion of Nigeria’s digital economy.
The Data Center Revolution in Africa – Deploying Technology for Tomorrow, By Pierre Havenga - ITPulse.com.ng
With the rapid growth of digital transformation in the continent, data centers play a pivotal role in ensuring that data is safely stored and made accessible for users Africa is rapidly emerging as a major player in the global data center market, with a number of countries investing heavily in the development of data centers.
TEXUB participates at Ambiente 2023, announces the future of 3C trade
Launched at Ambiente 2023, in Frankfurt, Germany, TEXUB has expanded its product offerings with the addition of consumer electronics and communication (mobility) products, saying the brand’s new focus will be on 3C trade – computers, consumer electronics, and communication products.
Achieving A Frictionless Customer Experience In Fintech (By ...
MENAFN- African Press Organization) By Lelen Udayan, head of customer experience at Mukuru ( ) By definition, a truly frictionless customer experience (CX) is unobtainable even though it is the end state every fintech company strives for. Along the way, the focus falls on providing enhanced experiences that stem from the points of friction identified across the customer journey. In doing so, businesses can improve on the products, processes, and services they deliver.
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