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Articles by Lisa Button
How your PR and customer service can—and must—work together - PR Daily
Customer service was created to solve problems, not be a source for them. But too often today, customers view the departments established to help them as the place where their problems are destined to die. They are angry even before they reach out, whether by phone, text or on social media. Their attitudes show it. This often isn’t fair—not to the brave and beleaguered customer service representatives on the front lines and not to the companies that put them there.
A Powerhouse on the Front Lines of Women’s Health Care on Apple Podcasts
40 min As the director of maternal-fetal medicine at a public hospital in Brooklyn, N.Y., obstetrician Rebecca Shiffman sees it all. She says women should be evaluated for chronic conditions before they get pregnant to assure healthier outcomes for themselves and their babies. Maternal and infant mortality rates are way too high in the U.S. Shiffman describes bias and other challenges patients face and prescribes cures for an ailing U.S. health system.
Lau Noah’s Lessons in Creativity on Apple Podcasts
38 min Enchanting singer-songwriter Lau Noah transports listeners to medieval times and beyond with her distinctive, bard-like music. In this interview-concert, Lau performs three songs in Spanish and Hebrew, shares a children’s story, and describes how she teaches her students to draw on their innate creativity. Special thanks to José Alfaro, recording guru at Acast, and Connor Button, theme music creator.
A Generation NAFTA News Anchor on Apple Podcasts
40 min Politicized humanitarian crises. Gerrymandering. Insults hurled at Spanish speakers. Univision news anchor Enrique Acevedo explains how he covers resistance to change and efforts to stop Latinos from voting.
Knight’s Alberto Ibargüen Takes on the Local News Crisis on Apple Podcasts
49 min Alberto Ibargüen pulls no punches: “We do not have an informed citizenry” and fact and opinion are being conflated, he says. As president and CEO of the Knight Foundation, Ibargüen spends his days doing something about it. His team champions efforts to innovate journalism business models and technology to better tell and deliver news the public needs to know.
Don't Interrupt Me, Por Favor on Apple Podcasts
27 episodes Don’t Interrupt Me, Por Favor is a weekly interview show in Spanish and English for people who speak both languages. Award-winning journalists Guillermo Fesser, Lisa Button, and Nick Leiber interview bilingual guests about one big idea a week. The format is novel: The hosts and their guests speak the way many of the 50 million+ Spanish speakers in the U.S. do—in a mix of both languages.
An Urban Beekeeper Tackles the Die-Off Crisis on Apple Podcasts
38 min The busy work of honeybees makes much of our food supply possible. But these bees are dying at alarming rates. Carolina Zuniga-Aisa, co-founder of Island Bee Project on Governors Island in New York, shares the buzz about her initiative to educate the public about these pollinators, human-caused problems they’re facing, and steps listeners can take to help.
A Chilean Journalist Seduced by American Pop Culture on Apple Podcasts
40 min Raised on Hollywood movies and celebrity magazines, Manuel Santelices yearned for a life of excitement and glamour. Nearly 30 years ago, he made the move from his conservative hometown of Santiago, Chile, to New York City, embracing his new bilingual life. As a correspondent for major magazines, he has interviewed celebrities in music, fashion, film, and beyond. These days he’s indulging his passion for making art.
Puerto Rico’s de Facto Ambassador Dreams Big on Apple Podcasts
50 min Chef, entrepreneur, designer, public speaker — Manolo López is all those things. But this 30-year-old Puerto Rican describes himself as an unofficial ambassador for his island, a role he embodied as founder of his popular Mofon•GO food stand and operator of roving cultural showcase Cosa Nuestra, and then as the community leader who shut it all down to help with relief efforts on the island after Hurricane Maria struck. So what’s his next move? Listen to hear his recipe for success, and life.
Immigration Crisis
The heated national debate about immigration is having a profound impact on many students and their teachers. Students who are fearful family members might be deported, traumatized by experiences back home and on their journey here, and worried about their own futures, are having trouble coping. In this series, The Hechinger Report examines how teachers and administrators are doing their best to help them focus on their school work and navigate a difficult political time.
Explaining “The Silence of Others” on Apple Podcasts
37 min What if your mother was buried in a mass grave and the government did not allow you to rebury her? Or the infamous torturer who beat you lived down the street, a free man? Victims and survivors of Spain’s 40-year dictatorship under General Franco are seeking justice for crimes against humanity through a groundbreaking lawsuit in Argentina.
Don't Interrupt Me, Por Favor on Apple Podcasts
39 episodes Don’t Interrupt Me, Por Favor is an interview show in Spanish and English for bilinguals and future bilinguals. Award-winning journalists Guillermo Fesser, Lisa Button, and Nick Leiber talk to bilingual guests navigating two worlds. The hosts and their guests speak the way many Spanish speakers in the U.S. do—in a mix of both languages. Don’t Interrupt Me, Por Favor is an interview show in Spanish and English for bilinguals and future bilinguals.
How teachers are helping students affected by deportations
The Hechinger Report is a national nonprofit newsroom that reports on one topic: education. Sign up for our weekly newsletters to get stories like this delivered directly to your inbox. While teaching in the bilingual program at Armijo Elementary School in Albuquerque several years ago, Juan Ortega provided support to one of his fourth graders whose father was deported.
'My hairdresser nearly ruined by blonde hair. But the solution was already in my bathroom.'
It’s happened more times than I can count. I sit in the hairdresser for what feels like hours (because… it genuinely is hours), only to see the result in the mirror, and feel wildly disappointed. A few weeks ago, the culprit was toner. Every couple of months, I go to the hairdresser for a full head of blonde foils and an ash blonde toner. But it’s almost always a struggle.
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