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Abstract As service robots become increasingly integrated into the hospitality industry, concerns are growing about their psychological impact on frontline employees. Grounded in Social Comparison Theory and Cognitive Appraisal Theory, this study explores how robot risk awareness influences hotel frontline employees’ self-objectification, identifying zero-sum beliefs as a mediating mechanism and examining the moderating roles of psychological safety and gender.
As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.