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Articles by Malachy Walsh
How Salesforce Essentials Empowers a One-Man Show
Scott Wilson is the Founder and CEO of thatsoftwareguy.com, an independent ecommerce software company that uses Salesforce Essentials, Salesforce’s CRM built for small business. A lot of things in life “just happen.” Some call it a coincidence. To me, it’s meant to be. My journey as an entrepreneur – along with my journey discovering Salesforce – were exactly that. One Simple Request Started My Business Owning a business wasn’t a part of my life plan.
Three Coaching Mistakes New Sales Leaders Make
Great managers aren’t born, they’re developed over time through coaching and experience. First time managers make mistakes — it’s part of learning a new skill set — and we can all benefit from what they’ve learned in hindsight. As part of our ongoing work training new sales leaders, my team at Salesforce has surveyed thousands of account executives (AEs) and hundreds of first line managers, asking what skills our newest sales leaders need to develop.
A Trillion Dollar Boost: Artificial Intelligence in CRM is Driving Growth and Creating Jobs
As consumers, artificial intelligence (AI) has positively changed many facets of our lives—from how we connect with each other, to how we access information, to the way we interact with technology—making every experience smarter, more personalized and productive. And now, we’re beginning to see the same transformation in business as AI is becoming more accessible, driving new efficiencies and creating new opportunities across sales, service, marketing, commerce and more.
Putting Culture First: Insights from the CEO of Great Place to Work
What would your job or workforce be like if it was enriched by a more powerful company culture? Michael C. Bush is CEO of Great Place to Work® (GPTW), the global analytical authority on high-trust, high-performance workplace cultures. GPTW produces several annual “Best Workplaces” lists, including the popular Fortune 100 Best Companies to Work For® list. Bush is also co-author of A Great Place to Work For All.
5 Things Stand-Up Paddle Boarding Taught July’s Salesforce Woman of the Month
July’s Salesforce Woman of the Month is an “obsessed” stand-up paddle boarder whose paddle skills have come in handy when she’s found herself up the proverbial “creek.” Please join me in congratulating Laura Norman, Senior Director of Product Marketing on the Small and Medium Business (SMB) Marketing team. Laura leads the charge on branding and content development for the SMB team at Salesforce HQ in San Francisco.
Get Energized with a Brand New Perspective
Recently, a friend of mine shared this short vignette on her Facebook page about her experience driving her son to daycare that morning: Life Lesson by Jack: Me: (annoyed in rush-hour traffic) “There are so many cars....” (sigh) Jack: “It's like a parade - a parade for Cars! It’s Awesome!!! There are so many kinds of cars to look at!” Lesson: Wow, it really is all a matter of perspective. I will never look at traffic the same way again. I love that kid. Is Your Life Full of Traffic Jams…Or Parades?
Salesforce Bellevue Debuts As One Of Washington's Best Workplaces!
All of us at Salesforce Bellevue know what a great workplace we have, and so it’s with great pride that I share that the Puget Sound Business Journal agrees: we’ve been named one of Washington’s Best Workplaces! As the local office leader and SVP of Infrastructure Engineering, it’s particularly humbling to rank so high considering the quality and variety of companies on the list. For me, it has been an exciting journey to get to this point.
Introducing mySalesforce, Branded Apps for a Mobile World
I meet everyday with customers who love running their business from their phone with our leading enterprise mobile app. More than 1.5 million users monthly count on the Salesforce mobile app to deliver a new kind of customer experience—highly personalized, intelligent and secure—on their phones, tablets and even their watches. Building an enterprise mobile app used to be an expensive, laborious experience.
Make CRM Your Own Personal Assistant
There’s no shortage of articles highlighting the important link between data and business decisions. And certainly, there’s lots to “ooh” and “ahh” about when you finally get a chance to look at what you can do with data today. It seems there’s no business question that can’t be answered quickly, no insight that can’t be delivered immediately. But data isn’t just for big business.
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