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Articles by Mandy Webb
JAPSC Editorial Board | JAPSC Journal
Editor-in-Chief Deputy Editors Junya Ako Kitasato University and Hospital, Tokyo, Japan Kyung Woo Park Seoul National University Hospital Internal Medicine, Seoul, South Korea Associate Editors Jonathan Yap FACC FAMS FESC GDip MBBS MPH MRCP National Heart Centre Singapore, Singapore; Duke-NUS Graduate Medical School, Singapore Editorial Board Jong-Il Choi MD PhD Korea University College of Medicine and Korea University Hospital, Seoul, South Korea Jin Oh Choi Sungkyunkwan University School of...
How John Lewis Partnership and Sitel Group are Using Conversation Insights to Drive Action
The pressure is on for retail brands to create a unique customer experience that feels personal and consistent. Leading brands are doing so by deriving insights from 100% of customer conversations to develop a complete picture of customer effort and experience and extract key trends about their customers, across all communication channels. But how do they turn mountains of data into actionable insights to drive positive change?
{Review} THE MORTIFICATION OF FOVEA MUNSON by Mary Winn Heider
“I put my hand on the doorknob, and as I pushed the door open, I heard a new voice singing. It has to be the radio, said part of my brain. Stab them both in the legs, said another part. And then the door was all the way open and the bright shining white of the lab floors and the walls and the metal tabletops blinded me for a second. And I saw that there was going to be no stabbing in legs. Because the voices were coming from heads. Heads that did not have legs.
Top Ten Most Anticipated Books For The Second Half Of 2017
Top Ten Most Anticipated Books For The Second Half of 2017 Booklovers, we have had an amazing book buffet to pick through so far in 2017. Daring Debuts, Sensational Sequels . . . I feel like I'm constantly squealing over eight books at any given time.
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