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Articles by Manuel Palachuk
December 2022 ChannelPro Digital Edition
Welcome to the December 2022 digital edition of ChannelPro-SMB Magazine. Features from this month's issue include: The Fine Art of SaaS Security Growing adoption of SaaS applications increases security risk, and SMBs are counting on MSPs to have their backs. Mastering that art is a work in progress. Secrets of Cross-Selling Cross-selling is a cost-effective way to boosts sales plus provide competitive advantage.
November 2022 ChannelPro Digital Edition
Welcome to the November 2022 digital edition of ChannelPro-SMB Magazine. Features from this month's issue include: How to Deliver Customer Experience Excellence Providing excellent CX takes constant focus, frictionless interactions, and engagement from each employee, but it will return your investment many times over.
Most Important Checklists for Any IT Service Provider - Five Week Class Starts March 22nd
You are here Home » Blogs » Karl Palachuk's blog Learn how to standardize your operating procedures for both your internal company as well as externally with your client relationships and their technology. Taught By: Karl W. Palachuk & Manuel Palachuk - Five Tuesdays - March 22 - April 19 -- Register Now - All classes start a 9:00 AM Pacific / Noon Eastern This course is intended for managers and owners of a managed service business.
The Unbreakable Rules of PSA - 5W11
You are here Home » Blogs » Karl Palachuk's blog IT Service Delivery in the 21st Century Taught By: Manuel Palachuk Five Tuesdays August 10 - September 7 - Register Now All classes start a 9:00 AM Pacific Everyone needs a PSA - Professional Services Automation tool. But in addition to simply having a PSA, you need to set it up correctly and use it wisely.
Take Time to Appreciate Team Members, or Take Time to Replace Them
By Manuel Palachuk | Published: May 10, 2021 | Comments "Appreciation can make a day – even change a life." – Margaret Cousins When was the last time you complimented, praised, or encouraged each member of your team? If you can’t remember, then you might need to make a change. A recent Harvard Business Review article reviewing studies on the power of praise stated that "nearly 90% of people believe that they should complement each other more often. And yet, we tend not to give them in practice.
How Agile Metrics Can Turbocharge Service Delivery and Customer Satisfaction
By Manuel Palachuk | Published: March 31, 2021 | Comments What metrics are your team chasing this week in hopes that they will meet or exceed the organizations’ desired performance and customer satisfaction goals? Number of touches to a ticket? Time to first call back? Percent resolution on first contact? What if I told you there are only three true primary metrics for all of service delivery, no matter what the business?
Revised 5-Week Course: The Most Important Checklists for Any I.T. Service Provider - starts Sept. 15th
You are here Home » Blogs » Karl Palachuk's blog The Most Important Checklists for Any I.T. Service Provider – W508 Totally Revised! Taught By: Karl W. Palachuk & Manuel Palachuk - Five Tuesdays - Sept 15 - Oct 13, 2020 -- Register Now - All classes start a 9:00 AM Pacific / Noon Eastern Checklists are critically important to creating SOPs - Standard Operating Procedures - for your company. This course is intended for managers and owners of a managed service business.
Economic Storm Business Survival Guide
Everyone already has a myriad of Coronavirus checklists and How-To-Work-Remotely best practices, but who’s helping you understand the economic implications of what’s happening and how to survive it? There is an immense amount of uncertainty to navigate in this economic storm, and it’s not going to be over this month or perhaps even this year! What you need is to understand some of the implications and how best to prepare for the many possible scenarios in our collective futures.
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