In boardrooms and across product roadmaps, a single question now dominates: “Could an AI agent handle this for us?” From customer service to compliance and from HR to pricing, large language models (LLMs) and “agents” are being wired into virtually every business process. Last year, Gartner predicted that by 2028, a third of enterprise software applications will embed agentic AI. At least 15% of day-to-day work decisions will be made autonomously (up from close to zero in 2024).
