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We’re living in the Age of the Customer where people expect brands to have a complete view of the customer’s needs and wants. Nowadays, it’s almost as if customers assume that service reps have psychic abilities. In reality, obstacles such as organizational silos, legacy systems, and a lack of flexibility often get in the way of delivering exceptional, speedy, and intuitive service.
As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.
