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Many financial services companies are in the process of implementing significant change initiatives or poised on the brink of doing so. As discussed in our previous article, many such efforts fail to meet expectations because leadership has underestimated the human capital risks that threaten strategy execution. But effective implementations can mitigate critical people-related risks while building employee understanding, commitment and resiliency.
Financial services companies of all sizes are modifying their business models to stay competitive. But managing organizational change is a major business challenge, as evidenced by the fact that 70 percent of critical change initiatives fail to meet management expectations.
Mergers and acquisitions (M&As) often are challenging endeavors for financial institutions, and the costs of failure can be significant. Experience shows that the mergers most likely to succeed are implemented according to a well developed integration plan that includes employee communications.
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