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Reducing the Noise in Monitoring One of the areas where we have seen a significant improvement is monitoring. Large technology environments generate a considerable number of alerts, and not all of them require the same level of attention. Duplicate alerts, temporary anomalies and low-priority events can create unnecessary noise, making it harder for teams to identify issues that may have a genuine operational impact.
AI is transforming IT support, but success lies not in replacing humans but in combining AI’s speed and consistency with human judgment, empathy, and experience. Drawing on his real-world work leading IT operations in Kenya, Marvin Ondong shows how organisations can deploy AI plus human support thoughtfully for better outcomes. One of the areas where we have seen a significant improvement is monitoring.
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