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Articles by Matteo Pacca
Preparing post for further parcel opportunities
Many postal companies are still anchored to historical mail-plus-parcel business models. What could they do to stay competitive and profitable alongside pure parcel providers in the long term? The postal space saw profound shifts in the past five years. Across the world, mail volumes continued to decrease, while parcel volumes steadily climbed—driven in part by the persistent growth of an active, though fluctuating, e-commerce market.
Preparing post for further parcel opportunities
Many postal companies are still anchored to historical mail-plus-parcel business models. What could they do to stay competitive and profitable alongside pure parcel providers in the long term? The postal space saw profound shifts in the past five years. Across the world, mail volumes continued to decrease, while parcel volumes steadily climbed—driven in part by the persistent growth of an active, though fluctuating, e-commerce market.
Pronto para decolar: as novas oportunidades de varejo no setor aéreo
Um varejo mais sofisticado pode gerar valor substancial para o setor aéreo – se houver uma renovação das tecnologias, processos e mentalidades. Empresas que têm contato direto com o consumidor, em qualquer setor, já começam a se beneficiar das técnicas mais modernas de varejo. Táticas como pacotes de ofertas e preços dinâmicos são capazes de aumentar as receitas e os lucros de qualquer organização. E essas mesmas técnicas estão criando experiências melhores e mais relevantes para os consumidores.
Ready for takeoff: The airline retailing opportunity
More sophisticated retailing could deliver substantial value to the airline industry—if technology, processes, and mindsets can be changed. Consumer-facing companies across all types of sectors have already begun to harness the power of modern retailing techniques. Tactics such as bundled offers and dynamic pricing can provide a boost to an organization’s revenue and profit. At the same time, they are creating better, more relevant experiences for consumers.
Ready for takeoff: The airline retailing opportunity
More sophisticated retailing could deliver substantial value to the airline industry—if technology, processes, and mindsets can be changed. Consumer-facing companies across all types of sectors have already begun to harness the power of modern retailing techniques. Tactics such as bundled offers and dynamic pricing can provide a boost to an organization’s revenue and profit. At the same time, they are creating better, more relevant experiences for consumers.
Listos para despegar: La oportunidad de las ventas al por menor para las aerolíneas
Unas ventas al menudeo más sofisticadas podrían aportar un valor sustancial a la industria aeronáutica, si se logran cambiar la tecnología, los procesos y las mentalidades. Las empresas orientadas al consumidor en todos los sectores ya han empezado a aprovechar el poder de las técnicas modernas de las ventas al por menor. Tácticas como las ofertas combinadas y los precios dinámicos pueden impulsar los ingresos y las ganancias de una organización.
الإقلاع نحو آفاق جديدة: استكشاف فرص تجارة البيع بالتجزئة في قطاع الطيران
يمكن أن يؤدي تطوير استراتيجيات البيع بالتجزئة بشكل أكثر تطورًا إلى تحقيق فوائد كبيرة لصناعة الطيران. ولكن، لتحقيق هذه الفوائد، يجب إجراء تغييرات جوهرية في عدة مجالات. ومن هذا المنطلق، ينبغي على شركات الطيران اعتماد تقنيات حديثة يمكنها تحسين تجربة العملاء وتعزيز عمليات البيع. كما يتطلب الأمر تغيير العقليات داخل الشركات نفسها. لقد بدأت الشركات التي تستهدف المستهلكين مباشرة، في مختلف القطاعات، في استغلال تقنيات البيع بالتجزئة الحديثة لتعزيز أدائها المالي.
Greek shipping: Success factors and opportunities
Greek shipping plays a pivotal role in global trade—and has done so for centuries. How might this sector build on its strengths for the future? Greece has held a prominent place in shipping for many decades. What makes this more significant is that the country’s considerable role on the international maritime stage is disproportionate to its size.
Now boarding: Faces, places, and trends shaping tourism in 2024
Global travel is back and buzzing. More regional trips, newly emerging travelers, and a fresh set of destinations are powering steady spending. After falling by 75 percent in 2020, travel is on its way to a full recovery by the end of 2024. Domestic travel is expected to grow 3 percent annually and reach 19 billion lodging nights per year by 2030. Over the same time frame, international travel should likewise ramp up to its historical average of nine billion nights.
Six trends shaping new business models in tourism and hospitality
Tourism and hospitality companies have transformed over the past decade. Here’s a look at trends related to accommodations and experiences. As destinations and source markets have changed, tourism and hospitality companies have evolved too. Six key trends have shaped business models in this sector over the past decade. In accommodation, asset-light models like franchising and management have proliferated, though luxury and small-scale brands are opting out.
The way we travel now
A survey of travelers reveals disparate desires, generational divides, and a newly emerging set of traveler archetypes. What sorts of journeys do today’s travelers dream about? Where would they like to go? What do they hope to do when they get there? How much are they willing to spend on it all? And what should industry stakeholders do to adapt to the traveler psychology of the moment?
Updating perceptions about today’s luxury traveler
Matthew D. Upchurch is founder, chairman, and CEO of the luxury-travel-advising network Virtuoso. McKinsey spoke with Upchurch about his definition of luxury, his sense of what today’s luxury consumers are looking for, and his view on the evolution of the luxury-travel advisor. The following is an edited version of the conversation. McKinsey: We’ll start with a question that seems simple but isn’t—how do you define the luxury-travel segment?
Destination readiness: Preparing for the tourist flows of tomorrow
As global tourism grows, it’s crucial for destinations to be ready. How can the tourism ecosystem prepare to host unprecedented volumes of visitors—while also managing the challenges? Tourism can help build a more connected, more vibrant world. But as tourism grows rapidly, the most visited destinations are experiencing more concentrated flows (Exhibit 1). Recent satellite data suggests that 80 percent of travelers visit just 10 percent of the world’s tourist destinations.
Making green logistics services profitable
Logistics companies have struggled to commercialize decarbonized services. A new approach could help win over customers and boost margins while reducing emissions. Both customers and regulators have signaled a strong desire for logistics providers to reduce their emissions. The market for green logistics, while still nascent, could expand quickly.
Watching the clock: Factors to consider for same-day delivery
Same-day delivery is best suited to a specific set of circumstances. Six key charts reveal factors that point to rising same-day potential and explore alternative fast-delivery options. Same-day delivery may not have lived up to its full potential.
Watching the clock: Factors to consider for same-day delivery
December 11, 2023 | Article Same-day delivery is best suited to a specific set of circumstances. Six key charts reveal factors that point to rising same-day potential and explore alternative fast-delivery options. Same-day delivery may not have lived up to its full potential.
The hotel of the future
In the 2030s, the best hotels will offer highly personalized guest experiences, sustainable travel options, and attractive employee opportunities. How will hotel operators use new technologies, respond to travelers’ changing needs and preferences, and become more sustainable? Five leaders of McKinsey’s Travel, Logistics & Infrastructure Practice envision what the hotel experience might be like in the 2030s. The following transcript has been edited for clarity.
Agile in enterprise resource planning: A myth no more
Enterprise resource planning (ERP) solutions are a fundamental asset for most large companies, yet ERP transformations remain time-consuming and complex. An agile approach has the potential to dramatically streamline ERP projects, but IT professionals have long believed agile to be incompatible with ERP.
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