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Besides digital, one of the hottest topics of the year is branch transformation. While the last 20 months have forced banks to invest more in digital-first customer engagement capabilities, branches are reopening and inching closer to near pre-pandemic levels. Consumers indicate they prefer to talk to a human for more complex banking activities and that may push some consumers back to the branch. But many consumers still plan to use digital banking for many banking activities post-pandemic.

Boston, August 19, 2021 – The impact that financial crime has on the financial services industry continues to expand and with it, the pressure to find innovative strategies and solutions for striking a more optimal balance among loss reduction, client experience, operating efficiency, and regulatory compliance.

Earned wage access (EWA) programs help consumers get early access to the wages they have earned throughout their pay period so they don’t have to wait until payday. A growing number of EWA companies, such as DailyPay, integrate with employers' payroll systems to enable these solutions. While EWA is used to obtain an estimated US$9.5 billion in wages annually, there is little documentation about consumers’ experiences and financial outcomes.

Boston, August 18, 2021 – The spectacular growth of the fintech sector has accelerated the development of BaaS as a key proposition to service fintech firms’ needs for easy access to banking services. BaaS enables the provision of complete banking processes. This way, financial institutions can generate new revenue streams from partnering with fintech firms, reclassifying fintech firms as partners rather than competitors to financial institutions.

Boston, August 5, 2021 –Sitting back and waiting to detect indicators of compromise is no longer the most effective strategy to ward off bad actors. Some organizations have gone on seek-and-destroy missions to hunt down bad actors and malicious insiders, seeking evidence of or stopping their malicious activity. Threat hunting leverages cyber intelligence, threat analytics, security information, event management solutions, and threat hunter tradecraft to hunt advisories.

Boston, July 29, 2021 – Treasury/cash management products and services introduce risk to both the user of the services—the bank’s client—and the offering bank. Most banks have a process in place, variably defined as total operating exposure, total exposure, or settlement risk, that attempts to measure and manage the operational risk and periodic exposure associated with the short-term extension of credit related to demand deposit accounts and certain cash management products.

Boston, July 14, 2021 – The vendors profiled in this quarter’s Fintech Spotlight are active across a range of product categories and services catering to employer benefits, financial literacy, decision-making, and optimization tools with an eye toward improving the financial health of employees.

Boston, July 13, 2021 – Recently, a bevy of additional data sources have been made available to consumer lenders that wish to supplement their use of traditional credit files and scores. As lenders increasingly see the business need for incorporating more data, they also need more advanced analytical techniques, such as AI, to parse through the increased volume of information and incorporate it in a manageable way that adds value.

Discover insights from Aite’s latest research on data trends and learn how investment firms manage data as a strategic asset How is your organization advancing to meet the evolving data management landscape — and can you use your current data to gain a competitive advantage? Join our upcoming webinar in partnership with Aite, where our panel of industry experts will discuss the latest data trends, how to overcome common data management challenges, and the cloud architectures needed to keep pace.

Boston, July 8, 2021 – How an insurer treats its customer during the claims process can have a significant impact on the long-term relationship, and the first notice of loss represents the first opportunity for a carrier to make a lasting impression with its policyholders. A digital FNOL enables the policyholder or claimant to submit a claim via multiple channels, but an omnichannel user interface alone does not make for a better experience.