Enterprise Times

CrowdStrike used Fal.Con 2026, which ran from August 31st to September 3rd at Mandalay Bay, to push more than a dozen announcements across partnerships, products and its partner programme. CrowdStrike made several announcements that see it deepening relationships with other firms to strengthen its offering and make them available to a wider market. It also extended its partner program.

AnywhereNow announced a partnership with Meridian IT Inc, a global IT managed services and consulting firm with operations in the United States, the UK, Germany, China, India, Singapore and Australia. Meridian IT is also a Microsoft partner and works with customers to enhance customer engagement with Microsoft Teams. The partnership enables Meridian IT to support customers as they embed the AnywhereNow customer engagement features into their technology stack with Dialogue Cloud Neo.

Genesys has announced new and continued collaborations with Adobe, Amazon Web Services (AWS), Deepgram, ElevenLabs, Meta, Salesforce, ServiceNow and Sierra. These partnerships are expected to extend the Genesys Cloud Agentic Orchestration platform for customer experience. Genesys Cloud serves as the orchestration layer for customer experience.

All software changes over time as new updates emerge and better ways of working are established. And so it is in Zoho Projects. We are currently using the “Premium” version of the product. And back in May 2024, I wrote a tip on how to create and use tags, which explains how to remove a tag or change its colour. I also explained how to delete a tag from the list of tags. Time has moved on, and things have changed, so I am writing an update to this procedure.

What a week this was. After all the claims that the cases brought against Meta could bankrupt the company, it got away with paying just $18bn to settle all the cases brought against it in the US. It still has to deal with the findings of the EU, which could be as high as $12bn, but that is a far cry from the $1.4 trillion that Meta said losing the cases could cost it. The question now is how long it will take to implement changes that will be acceptable to all the US states and the EU.

Mindsprint has launched a new conversational Purchase Requisition (PR) AI agent for purchase requisitions within its Procuresprint platform. This release lets employees create purchase requests using simple chat on Microsoft Teams. Thereby the system automatically checks budgets, enforces company policies, and routes approvals. It synchronizes with existing ERP systems including Microsoft Dynamics, Oracle, Oracle NetSuite and SAP, using an API integration-first model.

Panasonic Connect Europe has announced new broadcast tools aimed at improving live production content. These innovations will help content creators and production teams across imaging, automation, and workflow technology. The updates feature new cameras, enhanced software for existing models, improved KAIROS control panels, and a new colour matching function in the Panasonic Image Adjust Pro Media Production Suite.

Tony Bates, CEO of Genesys provided the keynote address at Genesys Xperience 2026 event in Las Vegas. Bates said the emergence of Agentic AI as “the most consequential moment, the biggest shift we’ve ever seen in customer experience in a generation.” His core argument is that the explosion of personal AI has radically raised the bar for what customers expect from every brand interaction.

Enterprise Times met with Joe Smyth SVP of R&D, AI, Digital and Journey Management at Genesys at the company’s Xperience 2026 event in Las Vegas. Smyth outlined how his global team has evolved from early machine‑learning–based predictive calling applications to a globally deployed Agentic AI stack on Genesys Cloud. The solution is centred on navigator, orchestrator, and aviator capabilities. Smyth sketched out his top 5 key tips for organisations looking to adopt AI into their CX service delivery.

Genesys has launched new capabilities to modernise how businesses serve consumers by maintaining context and coordinating their needs from the initial engagement through resolution. Genesys Cloud Navigator, Orchestrator, Contextual Intelligence and the AI Control Plane form an integrated agentic foundation that understands customer intent, keeps interactions connected and coordinates actions across AI, people and systems within defined governance and controls.