Genesys
Online/Digital
Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Source
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Media Outlet details
| Scope | National |
|---|---|
| Language | English |
| Country | United States of America |
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Recent Articles
Search ArticlesERGO in the Baltics simplifies the insurance experience
Start exploring Genesys today What would you like to do today?* Job Level* Job Function* Country* State/Province* Industry* Level of Interest* Number of Agent Seats* Yes. Keep me informed via email or telephone regarding Genesys information. I would like someone to reach out to me By providing your information, you agree to our privacy policy. Thank you for your interest A Genesys representative will be in contact with you shortly. Call a representative Monday-Friday, 8 a.m.-6 p.m. Pacific.
Bigbank reduces costs while improving its customer experiences
The most international Estonian bank Whether it’s making cross-border payments, financing a home, accessing credit, or helping customers grow their savings, Bigbank excels in delivering high-quality financial services across eight countries: Austria, Bulgaria, Estonia, Finland, Germany, Latvia, Lithuania and the Netherlands. Rapid growth has never come at the expense of innovation or customer centricity.
The future of member experience is prevention, proactive health and personalized engagement
For years health plans have been focused on financial performance and operational efficiency: managing medical spend, processing claims faster, and meeting service levels. However with the advent of consumerism in healthcare, plans are at an inflection point. New research from Cognizant’s 2026 Voice of the Member study reveals a significant shift in consumer expectations. Members increasingly want their health plans to do more than administer benefits.
2026 Genesys Sustainability Report
Start exploring Genesys today What would you like to do today?* Job Level* Job Function* Country* State/Province* Industry* Level of Interest* Number of Agent Seats* Yes. Keep me informed via email or telephone regarding Genesys information. I would like someone to reach out to me By providing your information, you agree to our privacy policy. Thank you for your interest A Genesys representative will be in contact with you shortly. Call a representative Monday-Friday, 8 a.m.-6 p.m. Pacific.
The sustainability leaders aligning experience excellence with environmental impact
For many organizations, sustainability and customer experience (CX) are managed as separate priorities. The finalists in the 2026 Genesys Orchestrators Innovation Awards’ Sustainability Impact category demonstrate the benefits of having the two strategically aligned.
The Unified Experience: How Genesys + ServiceNow eliminate customer friction and accelerate business outcomes
Start exploring Genesys today What would you like to do today?* Job Level* Job Function* Country* State/Province* Industry* Level of Interest* Number of Agent Seats* Yes. Keep me informed via email or telephone regarding Genesys information. I would like someone to reach out to me By providing your information, you agree to our privacy policy. Thank you for your interest A Genesys representative will be in contact with you shortly. Call a representative Monday-Friday, 8 a.m.-6 p.m. Pacific.
Driving loyalty and efficiency through agentic orchestration
Start exploring Genesys today What would you like to do today?* Job Level* Job Function* Country* State/Province* Industry* Level of Interest* Number of Agent Seats* Yes. Keep me informed via email or telephone regarding Genesys information. I would like someone to reach out to me By providing your information, you agree to our privacy policy. Thank you for your interest A Genesys representative will be in contact with you shortly. Call a representative Monday-Friday, 8 a.m.-6 p.m. Pacific.
Yale New Haven Health ensures stress-free care with Health CX, Integrated with Epic
Start exploring Genesys today What would you like to do today?* Job Level* Job Function* Country* State/Province* Industry* Level of Interest* Number of Agent Seats* Yes. Keep me informed via email or telephone regarding Genesys information. I would like someone to reach out to me By providing your information, you agree to our privacy policy. Thank you for your interest A Genesys representative will be in contact with you shortly. Call a representative Monday-Friday, 8 a.m.-6 p.m. Pacific.
Xperience 2026 live broadcast
Start exploring Genesys today What would you like to do today?* Job Level* Job Function* Country* State/Province* Industry* Level of Interest* Number of Agent Seats* Yes. Keep me informed via email or telephone regarding Genesys information. I would like someone to reach out to me By providing your information, you agree to our privacy policy. Thank you for your interest A Genesys representative will be in contact with you shortly. Call a representative Monday-Friday, 8 a.m.-6 p.m. Pacific.
Genesys Xperience 2026: Winning in the Agentic Era Starts Here
Start exploring Genesys today What would you like to do today?* Job Level* Job Function* Country* State/Province* Industry* Level of Interest* Number of Agent Seats* Yes. Keep me informed via email or telephone regarding Genesys information. I would like someone to reach out to me By providing your information, you agree to our privacy policy. Thank you for your interest A Genesys representative will be in contact with you shortly. Call a representative Monday-Friday, 8 a.m.-6 p.m. Pacific.