Ginger Conlon on Muck Rack

Ginger Conlon

  • President of DMCNY and Editorial Advisor, MKTGinsight
New York
As seen in: MKTGinsight, LinkedIn, Forbes, The Drum, Campaign (US), Media Village, MyCustomer.com, Genesys, iHeartRadio, No Jitter, Contact Center Pipeline Magazine and
Catalyzing change in customer experience as director of customer stories at Genesys

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Articles

Global Customer Reference Forum

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By Ali Condron, Justin Neu, Ginger Conlon
| Genesys
Building Confidence Through Change: United Federal Credit Union’s AI-Ready Contact Center Transformation Join this interactive session to see how United Federal Credit Union modernized its contact center with Genesys Cloud to build the foundation for AI-powered customer and employee experiences.
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What High-Performing Experience Leaders Have in Common

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By Ginger Conlon
| Genesys
There are eight finalists in the 2026 Orchestrators Innovation Awards’ Experience Orchestration Excellence category, chosen because they best exemplify what’s possible when AI, automation, data, channels and employees come together around the customer to orchestrate connected end-to-end journeys at scale. These organizations operate across highly regulated, high-volume and emotionally sensitive environments — from telecommunications and financial services to utilities and social services.
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The 2026 Orchestrators Innovation Awards Finalists Set the Bar for Experience Innovation

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By Ginger Conlon
| Genesys
Innovation is the catalyst fueling the organizations that are redefining experience excellence. It transforms their bold thinking into measurable results. That’s exactly what the 2026 Genesys Orchestrators Innovation Awards celebrate. The awards recognize the organizations and individuals pushing boundaries — turning ambition into action and delivering real outcomes for customers, employees and the business. And this year? The bar has been raised again.
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