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Ginger Conlon on Muck Rack

Ginger Conlon

  • President of DMCNY and Editorial Advisor, MKTGinsight
New York
As seen in: MKTGinsight, LinkedIn, Forbes, The Drum, Campaign (US), Media Village, MyCustomer.com, Genesys, iHeartRadio, No Jitter, Contact Center Pipeline Magazine and
Catalyzing change in customer experience as director of customer stories at Genesys

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Articles

The sustainability leaders aligning experience excellence with environmental impact

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By Ginger Conlon
| Genesys
For many organizations, sustainability and customer experience (CX) are managed as separate priorities. The finalists in the 2026 Genesys Orchestrators Innovation Awards’ Sustainability Impact category demonstrate the benefits of having the two strategically aligned.
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How leading organizations are scaling empathy without losing the human touch

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By Ginger Conlon
| Genesys
Empathy is often described as a human quality. But among the 2026 Genesys Orchestrators Innovation Awards’ Humanitarian Impact finalists, it’s also a deliberate design principle. These nonprofit organizations are using AI, data and experience orchestration to deliver support that is more accessible, responsive and human.
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From Automation to Orchestration: How Experience Leaders Are Leveling Up With AI

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By Ginger Conlon
| Genesys
Countless companies are experimenting with copilots, virtual agents and AI-powered automation to improve customer and employee experiences. But the most innovative are already demonstrating how AI can fundamentally transform them. The finalists in the 2026 Genesys Orchestrators Innovation Awards Level Up category stand out because they’ve gone beyond isolated use cases and point solutions.
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