Hotel Tech Report

roommaster, the hospitality technology platform built by hoteliers for hoteliers, today announced that ExplorUS, one of the country's leading national and state park concessionaires, has signed an agreement to roll out roommaster Concierge, its Hotel AI voice agent powered by Sadie AI, across all of its properties. The agreement deepens a partnership that has been in place since 2012.

RMS, a leading global hospitality technology platform, has partnered with SUNY Niagara’s Hospitality Management Program to provide students with hands-on experience using industry-leading property management technology.

HIA, the company behind the hospitality industry's only purpose-built Enterprise Resource Planning (ERP) and accounting platform, announced today the launch of four new AI-powered capabilities— AI Assistant, Anomaly Detection, AI Agent Studio, and PMS Mapping AI — embedded natively into HIA's platform. The capabilities shift hospitality finance from manual reconciliation and periodic reporting to continuous visibility and intelligent automation.

HelloShift, an AI-powered hotel operations platform, today published an aggregate data brief drawn from 15 months of real guest calls answered by its AI voice agent across hotel properties. The findings offer a ground-level view of what guests actually call hotels about and how much of that volume AI is now handling on its own. The data is based entirely on calls where a guest dialed a real hotel's existing phone number and was answered by HelloShift's AI voice agent.

Cloudbeds, the hospitality management system built for ambitious hoteliers, spotlighted Vacatia at HITEC as a compelling example of how complex hospitality operators can reduce technology fragmentation while connecting the specialized functionality their businesses depend on to a modern, unified platform.

Mews, the operating system for hospitality, has been named a preferred supplier for Resorts of Ontario, a not-for-profit provincial trade association representing more than 100 resorts, lodges, cottages and country inns. Mews is the only property management system to hold preferred supplier status with the association, giving members a trusted way to modernize their operations and deliver better guest experiences.

Otherwander Soho, the newly opened 566-pod hotel in central London, has selected Apaleo, the API-first property management platform, to power its fully digitised guest journey and highly streamlined operating model. Opened on 1 June 2026 at 92 Dean Street in the heart of Soho, Otherwander Soho has built its technology ecosystem around interoperability, automation and real-time data flow.

Apaleo, the API-first property management platform for hospitality businesses, has appointed Connor Neeson as Country Lead, UK & Ireland, reinforcing the company’s long-term commitment to expanding its presence across both markets as they modernise their technology infrastructure. Neeson joins Apaleo with more than 15 years of experience in hospitality technology, including serving as Market Director for the UK & Ireland at Triptease, alongside roles at Cloudbeds and CheKin.

TRYBE software is proud to announce the launch of TRYBE Overnights, an overnight booking engine for spa-inclusive packages. Guests have the ability to book their overnight stay, treatments, dining and activities all in one centralised location. This gives guests full control over their booking experience, allowing them to conveniently plan their stay at their own pace, from anywhere, any time.

Capilon Hotels has completed the rollout of Flexkeeping, a Mews company, across its four central London properties, consolidating housekeeping, maintenance and front office operations onto a single platform after years of running on largely manual, paper-based processes. The group, which manages 199 rooms across properties in central London, went live earlier this year.