Introduction Frailty, defined as an accumulation of ‘deficits’ such as hearing loss or cognitive decline [1], is strongly associated with increased use of health and social care services [2, 3]. This includes high rates of unscheduled urgent frailty care, which is increasing pressure on emergency departments (ED), inpatient beds, and producing poorer outcomes for older frail patients [4, 5, 6]. A significant proportion of ED visits are considered either inappropriate or avoidable [7, 8].