LEX Reception

Forwarding your calls to LEX takes only a few minutes. Below, find the setup for your specific phone system, along with the settings we recommend for attorneys. Most carriers offer a few standard forwarding options. Which one you choose determines when calls reach your LEX receptionist. Standard (forward all): every call goes straight to LEX, without ringing your phone first. Busy: calls forward to LEX only when your main line is already in use.

LinkedIn can be one of the best business development tools available to lawyers, but only when you stop using it like a billboard and start using it like a relationship platform. This may date me a bit, but I have taught LinkedIn as a business development skill for more than two decades. Back then, I would stand in front of a room of 50 professionals who were eager to understand this strange new platform and figure out whether it had any real value.

I recently joined Steve Fretzin on the Be That Lawyer podcast to talk about marketing, branding, and client intake for law firms. Having worked in marketing for 20 years, it’s a conversation I really enjoyed – here’s what I’d want every attorney to take away from it. When attorneys think about branding, they often think about the visuals – their website, their logo, and their color palette. Those things matter – but they’re not where brand starts.

When your office is closed for a holiday, your callers still reach a live LEX receptionist. A holiday script tells your receptionist how to handle those calls – what to say, who to contact for urgent matters, and what your callers should expect. This keeps your firm’s communication consistent and professional, even when no one is in the office. Holiday scripts are created with your Client Account Manager.

Yes. When someone calls your firm and needs to reach you directly, our receptionists can connect them to you or to the right member of your team. But a transfer isn’t always the right move. Sometimes the better service is to take a careful message and let you return the call when you’re out of court or off another matter. The decision depends on who’s calling, why, and whether you’re free to speak. That’s why we offer four ways to handle a transfer: cold, warm, hot, and live relay.

Take back your time. Take back your time. Your time is too valuable to waste on non-billable tasks like answering the phone or sending documents. With LEX’s legal answering service for solo practitioners, your phones are covered 24/7 so that you can focus on your casework. Virtual Receptionist for Solo Attorneys CRM integrations offer full control. Integrating LEX with your CRM helps you leverage your data for success. We can automatically push all new contacts and client interactions to your CRM.

When someone calls your firm, the first thing they hear sets the tone for everything that follows. A clear, correctly pronounced greeting tells the caller they’ve reached the right place and that they’re in capable hands. But not every firm name is straightforward. Names drawn from family heritage, founding partners, or Latin legal terms are often pronounced differently from how they’re spelled.

Yes. A legal answering service can scale with a growing law firm by offering flexible support, custom scripting, 24/7 availability, transparent per-minute pricing, and consistent service delivered by real people. The right provider grows alongside your firm without disrupting client experience. Growth is a positive challenge, but it often puts pressure on communication. More clients, more enquiries, and more complexity can quickly overwhelm internal teams if systems do not adapt.

Law firms should look for a legal answering service that answers every call with real people, offers custom scripting aligned with the firm’s workflows, provides 24/7 live coverage, uses transparent per-minute pricing, and is trusted by other law firms, as demonstrated by strong reviews and testimonials. The right provider protects client confidence while giving lawyers back valuable time. Choosing a legal answering service is not just an operational decision.

We have reached a milestone worth marking: two million trees planted. At LEX Reception, every client and every team member helps us plant a tree each month. It is a commitment to being good ancestors. A quiet, steady promise that has run alongside everything we do, minute by minute, month by month, year by year. And those trees have added up. Two million of them now – a long sequence of decisions made by real people, compounding over years into something neither we nor they could have imagined.