Qualtrics

PROVO, Utah, Sept. 23, 2026 — There is a gap in healthcare between what people expect and what is delivered. It is called the Experience Gap, and it has a human cost. People no longer grade a health system against the hospital across town, but against the best experience they have in any setting. Too often the problem is clear only after an appointment went unscheduled, care missed the mark, a safety risk went unseen, a clinician burned out, a poor rating went public, or a member switched plans.

LONDON — SEPT 15, 2026 — Manchester City and Qualtrics have today announced an extension to their long-term partnership, further enhancing the clubs ability to deliver exceptional fan experiences on matchdays and beyond. As the Club’s Official Experience Management Software Partner since 2021, Qualtrics has provided Manchester City with technology designed to capture and analyse feedback across a range of audiences and touchpoints.

Jul 10, 2026 Ken Coleman has been appointed Senior Vice President, Marketing, where he will lead Qualtrics' global marketing organization to help further establish the XM category in the AI era. He will focus on elevating the Qualtrics brand through storytelling centered on customer impact and best practices. Ken brings deep expertise building category-leading brands, scaling multi-channel audiences, and creating messaging that drives awareness, engagement, and growth.

Mar 18, 2026 Share Copied To Clipboard! While AI reshapes how every organization operates, one truth remains: winning organizations understand their customers and employees and focus on solving their problems when they matter. This shows up in the experiences they deliver. And while speed and efficiency have become table stakes, experience is where organizations stand apart. Experience is where customers decide whether to stay or go. Where employees decide whether to engage or disengage.

Skip to main content Federal Agencies can now use Qualtrics' advanced conversational analytics in XM Discover to more deeply understand and take action to address the needs of the public PROVO, Utah & SEATTLE, Aug 7, 2024 – Qualtrics today announced the FedRAMP® Moderate Authorization of the company’s full suite of AI-powered conversational analytics and natural language processing (NLP) technologies available in XM Discover.

Qualtrics patient experience data will be integrated with Epic to support personalized, empathetic care FORBES HEALTHCARE SUMMIT, New York (Dec. 5, 2023) – Qualtrics, the leader and creator of the experience management category, today announced a new collaboration with Epic, the market leader in comprehensive health record (CHR) technology.

Just under half (48%) of consumers are comfortable engaging with chatbots and AI-powered customer support Consumers are increasingly less likely to provide companies with direct feedback about bad experiences, so brands need to tap into feedback where customers are giving it PROVO, Utah & SEATTLE, Nov.

PROVO, Utah & SEATTLE (Aug 15, 2023) – Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of Qualtrics® Automated Summaries for Video Feedback, along with In-Depth Interviews and Focus Groups. These new purpose-built video feedback solutions use generative AI, real-time analytics and predictive insights to help organizations conduct smarter, faster research, grow market share and respond faster to the needs of their customers.

PROVO, Utah & SEATTLE (Aug 3, 2023) – Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of Digital Experience Analytics (DXA), a new solution that enables organizations to create a visual replay of consumers’ behavior during their web experience, capturing key frustration signals like error clicks, rage clicks, and mouse thrashes.

XM/os2 harnesses the power of AI to deliver personalized content, real-time recommendations and AI-driven actions across every Qualtrics product, for every user Qualtrics to invest $500 million in AI innovation in the next four years With new generative AI capabilities and the world’s largest human sentiment database, XM/os2 gives organizations entirely new ways to personalize experiences at scale and build deeper, more meaningful relationships with their customers and employees PROVO, Utah &...