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Articles by Meredith Cain
Now Tech: Recurring Customer And Billing Management, Q2 2018
You can use recurring customer and billing management solutions to: 1) easily configure pricing models; 2) manage customer relationships; and 3) get insight into recurring customers and revenues. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, and vertical market focus.
The Omnichannel Maturity Assessment
Supporting an omnichannel fulfillment program is table stakes in retail today. Organizations need to assess their omnichannel maturity to understand their current state and compare it with their desired state. This report reveals why capabilities need to change, why customers are demanding more, and target areas for improvement.
Brief: Don't Make Your Customers Call You For Service
Customers increasingly use web and mobile as a first point of contact for customer service. Across all generations, they also increasingly rely on digital channels like chat. Customers expect companies to value their time, and these channels provide ways to easily resolve issues. This report outlines communication channels that customers use and strategies to boost the effectiveness of these channels.
Breakout Vendors: Sales Content Management
As B2B buyers have become more knowledgeable about the products they evaluate, they have higher expectations of the salespeople they interact with. Delivering the right content and messaging has become a major pain point for reps. Modern tools enable reps to deliver more engaging and relevant information to their customers.
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