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Michael Müssig

As seen in: McKinsey & Company
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Articles by Michael Müssig

The new standard for insurance claims

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By Elixabete Larrea, Michael Müssig, Samantha Prymaka
| McKinsey & Company
In this podcast, three claims experts discuss what insurers should consider as they update their technology, ways of working, and workforces to bring forth the future of claims. In this episode of McKinsey on Insurance, Elixabete Larrea speaks with fellow claims experts Michael Müssig and Samantha Prymaka about the future of claims in insurance. They discuss how data and analytics has shaped the industry, how the workforce and workplace have changed, and what they foresee for the future.
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Five areas of focus for adopting the next generation of claims management

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By Deniz Cultu, Kristen Ganjani, Elixabete Larrea, Michael Müssig
| McKinsey & Company
Insurers are quickly entering a new era of claims management—one supported by rapid technological advancements and growing data availability. These new developments provide unprecedented visibility into the claims process, the changing preferences of customers, and the expectations of a new generation of employees who demand a digital experience.
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Claims management: Taking a determined stand against insurance fraud

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By Thomas Kuhnt, Johannes-Tobias Lorenz, Michael Müssig
| McKinsey & Company
Fraud is a growing problem, particularly in the fields of motor and P&C, and fighting fraud has considerable cost and profit potential for insurers. Insurers should act now to capture this potential. Insurers in Europe have experienced fraud on an increasing scale in their claims processing over recent years.
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