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Articles by Mike Mulvey
Repairing Drywall After Removing Wallpaper
I’m stripping wallpaper off drywall and planning to paint the walls when I’m finished. The wallpaper was glued right to the drywall—no primer or paint was applied—so some of the white drywall paper is coming off and exposing a brown paper layer. Do I need to do anything to those areas of brown paper to get a smooth surface for painting?
Future-proofing law firms with cloud-based fax services
Promoted by eFax Corporate By Mike Mulvey, regional managing director, Australia and New Zealand, eFax Corporate Managing client data security and complying with all privacy regulations is top of mind for law firms. Multiple communication channels can make this challenging. While email or phone is the preferred channel in some cases, in others it’s essential to use hardcopy or faxed documents to minimise the risk of tampering and fraud.
How a cloud faxing solution can improve workflows, record keeping, and productivity
Faxes are highly secure and eminently reliable, making them a key communication tool for anyone working with sensitive information like superannuation. With more than 17 billion individual documents sent via fax every year, it’s clear that businesses and consumers still rely on the fax machine. When it comes to transmitting highly sensitive documents, fax is often preferred instead of email because it can’t be easily hacked.
How call forwarding can help improve CX during business uncertainty
Call forwarding was developed decades ago to let analogue phone users reduce the risk of missing an important call. Mobile phones reduced this need, and companies increased their digitalisation and self-service options to a point where it became uncommon to hear a customer’s voice.
How call forwarding can help improve customer satisfaction
By Emily Bencic on June 12, 2020 in Latest News Call forwarding was developed decades ago to let analogue phone users reduce the risk of missing an important call. Mobile phones reduced this need, and companies increased their digitalisation and self-service options to a point where it became uncommon to hear a customer’s voice.
Mulvey: After a raw election year, banish the bah, humbug this season
Whatever happened to the old dictum not to discuss politics or religion at a social gathering? The annual holiday quandary has gone from what gift to buy or what dish to pass or wine to offer to can I — should I — avoid a family gathering? If I do go, at what point can I exit? How much grief do I have to endure from my brother, my cousin, my dad before I grab the family and flee for the door?
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