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Mithra Ravikrishnan

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Articles by Mithra Ravikrishnan

Introducing the new Classic View for Tickets

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By Mithra Ravikrishnan, Sai Manasa
| superops.com
SuperOps’ new Classic View makes ticket management easier with a sleek split-screen layout. See ticket lists and details side-by-side, prioritize effectively, and handle bulk actions with ease—all in one place. Managing tickets is the backbone of every MSP’s daily grind. You’ve got tickets coming in, responses going out, and resolutions to deliver—all while juggling priorities and keeping clients happy. Sounds like a lot? It is.
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Cloud vs On-premise solutions: What should you choose

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By Mithra Ravikrishnan
| superops.ai
Everyone’s looking for an easier and faster way to get their work done. For IT, the faster way is cloud solutions. Before we get into why you should opt for the cloud, let's understand what cloud and on-premise solutions are. Cloud solutions are hosted over the internet and on-prem solutions are hosted on a local server. For example, Amazon Web Services (AWS) is a cloud solution that provides software services to individuals and organizations on a subscription basis.
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