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Narayan Ramasubbu

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Articles by Narayan Ramasubbu

Economics > General Economics

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By Narayan Ramasubbu, Peng Shen, Shulong Luo
| arXiv
[Submitted on 19 Oct 2026] Title:When Better Opportunities Backfire: Service Worker Responses to Parallel AI Deployment in Customer Acquisition View a PDF of the paper titled When Better Opportunities Backfire: Service Worker Responses to Parallel AI Deployment in Customer Acquisition, by Xinyu Fu and 5 other authors View PDF Abstract:As AI voice agents get deployed in high-volume contact centers, firms can route low-intent leads to AI and allocate high-intent leads to human workers.
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Computer Science > Human-Computer Interaction

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By Narayan Ramasubbu, Dennis Galletta
| arXiv
[Submitted on 2 Sep 2026] Title:Knowing Is Not Enough: Information Retrievability as a Precondition to Effective LLM Oversight View a PDF of the paper titled Knowing Is Not Enough: Information Retrievability as a Precondition to Effective LLM Oversight, by Xinyu Fu and 2 other authors View PDF Abstract:Large language models (LLMs) are increasingly embedded in organizational work, yet their errors often pass human review.
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Reconfiguring for Agility: Examining the Performance Implications for Project Team Autonomy Through an Organizational Policy Experiment

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By Narayan Ramasubbu
| umn.edu
The store will not work correctly in the case when cookies are disabled. Abstract Agile software development, a paradigm that emphasizes project team autonomy and the value of responding to changes over following standardized processes, has gained prominence in the software industry. Prior investigations on the adoption of agile paradigms for software operations and their performance implications have typically focused on isolated aspects of software development processes.
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