[The fifth of eight articles in the Law 2.5 Strategic Insight series. Law 2.5 is a forward-thinking consortium of industry leaders focused on redefining how law firms operate, compete, and create value in a rapidly evolving marketplace. Throughout the series, authors explore structural, cultural, and strategic shifts shaping the next generation of legal services.] For a law firm to remain competitive, responsive, and resilient, administrative departments must function as a cohesive unit.