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Articles by Nikolay Gaubitch
Why the financial industry must act to protect customers from voice fraud
Charles Southwood, Regional VP at Denodo Thanks to the digital transformation taking place across the sector, in recent years, there has been an exponential boom in the amount of data and personal information that financial services (FS) organisations are able to access. If used correctly, this data could unlock multiple opportunities, both in terms of revenue and customer experience initiatives.
Voice fraud in finance: The New 2021 Landscape
By Dr. Nikolay Gaubitch, Director of Research, Pindrop When news of coronavirus broke to the world at the start of 2020, few could have predicted the scale and depth of disruption that was about to follow. As governments scrambled to mitigate the enormous strains placed on public health systems, economic and social activity ground to a halt as the virus swept its way through populations. Now we’re halfway through 2021 however, things are looking up.
The 2021 contact centre: fraudsters change tack
Although last year saw a reduction in the proportion of fraudulent calls made to contact centres, as the criminals tired of long waiting times, emergency government loans and payouts opened up new opportunities, says Dr. Nikolay Gaubitch of Pindrop. Forgotten password? If you have a subscription to counter-fraud.com, but have forgotten your password, please fill in the box below and a link to reset your password will be sent to the email associated with your account.
Expert Commentary - Ofcom Warn People Not to Trust Caller ID
Following the breaking news story which found the UK telecoms regulator is warning the public not to trust caller ID on their phones as it tries to help stop people from becoming victims of fraud. A director at Ofcom, says caller ID should not be used as a means of verifying a caller’s identification. Fraudsters are increasingly changing their caller ID to disguise their identity, known as number spoofing. Experts Comments
Ofcom warn people not to trust caller ID
Ofcom warn people not to trust caller ID May 2021 by Nikolay Gaubitch, Director of Research EMEA at Pindrop Following the breaking news story which found the UK telecoms regulator is warning the public not to trust caller ID on their phones as it tries to help stop people becoming victims of fraud. A director at Ofcom, says caller ID should not be used as a means of verifying a caller’s identification.
Fraudsters Impersonating Tesco In New Phone Scam
The type of scam we’ve seen this week with Tesco is not a new one, nor is it uncommon, but as consumers are spending more time on the phone their safeguards have been lowered and they’re likely to be more susceptible to such a trick. Our own research has shown that the pandemic has caused an overwhelming increase in calls going to the call centre, and not only are consumers being put off by being on hold but so are the fraudsters. In 2019 we saw that 1 in 770 calls to the call centre were .....
Comment - Fraudsters Impersonating Tesco in New Phone Scam
It has come to light that Police in Wales have issued a warning to residents about a new phone scam, in which fraudsters are impersonating supermarket giant Tesco. Victims have reported receiving an automated call telling them that an order with Tesco has been placed and that £350 will be debited from their account.
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