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Nil Mukherjee

As seen in: Mondaq
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Articles by Nil Mukherjee

Harnessing Intelligent Automation: Boosting Value For Mid-Sized Enterprises With Global Business Services (GBS)

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By Nil Mukherjee, Simon Tarsh
| Mondaq
Traditionally, companies have achieved savings and efficiency in operations using offshore labor in countries including Poland, Romania, India, Philippines, and Mexico. The market has become mature, whether through Global Capability Centers ('GCCs'), or through services provided by third-party service providers. Furthermore, it has grown since the early 2000s, beyond straightforward IT and Finance, into customer facing activities, including sales support, mortgage processing and claims handling.
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How To "Share" Responsibility In Setting Up Your Own Shared Services Center

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By Nil Mukherjee
| Mondaq
One of the preferred options is to move their back- and middle-office processes to a shared services model. This is achieved either by outsourcing most of the processes or by creating their own captive shared services center (SSC). When one decides on outsourcing, the responsibility transitions to a new set of governance challenges, and it is essential to build an internal governance capability as the service-level agreements (SLAs) drive the outcome.
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