Supporting Information Filename Description nav22227-sup-0001-Supinfo.pdfPDF document, 401 KB Data S1: Supporting Information. REFERENCES , & (2011). The impact of delaying the delay announcements. Operations Research, 59(5), 1198–1210. , , & (2011). “We will be right with you”: Managing customer expectations with vague promises and cheap talk. Operations Research, 59(6), 1382–1394. , & (2008). Strategic information management under leakage in a supply chain. Management Science, 55(3), 438–452. (1985).