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Articles by Oracle Utilities
From 360-Degree Data to Decision-Ready Utilities
Across our customer base, nearly every utility leader has heard a similar request: the business needs to understand why a high-value customer segment is seeing rising arrears, which assets should be prioritized for maintenance, where outreach could prevent avoidable calls, or how to identify meter exceptions before they delay billing. The request is not for another report. It is for an outcome: faster resolution, better prioritization, lower risk, and more confident action.
Smarter Utilities: Machine Learning in Meter Data Management
In the early days of metering, utilities often struggled to get enough data. Today, the problem is the opposite. With the rise of Advanced Metering Infrastructure (AMI), utilities now collect more data than many legacy systems and organizations can handle. In some cases, this can mean up to hundreds of millions of individual meter reads every day. This challenge will increase significantly in the next decade.
Technology helps utilities serve their most vulnerable customers
According to the U.S. Energy Information Administration, 34 million U.S. households struggle to pay their energy bills. As advocates, regulators, and utilities adopt more ways to mitigate costs and support consumers during these challenging times, one resource remains underutilized: digital tools. Every industry is embracing technology across their operations, and the utility sector is no exception.
Times demand a first-“rate” approach to affordability
There are two sides to every story. Two sides to every coin. And two ways to look at our industry: one way focused on complex regulatory frameworks and highly engineered infrastructure systems, and the other way on the people who flip on the lights and heat their homes with increasingly hard-to-afford services. The first is stressed due to increasing risks and mounting costs of natural disasters alongside regulatory requirements for reliability and resiliency.
Take the first steps toward a utility view of a municipality
With many in Africa facing power outages, the responsibility lies with Municipalities to drive conservative behaviour and usage of scarce resources. This can be achieved with proactive usage management applications that provide visibility from the grid to the meter, to the customer.
Smarter cities: How to shape your city for the future
Find out how to build smarter cities with Oracle. How do you shift from planning for a smart city to planning for smarter cities? Cities of the future need impactful, long-term investments along with the right expertise. Superficial, short-term fixes will no longer suffice. This requires a deeper, broader approach to technology—one that fuels innovation and provides scalability to address future demands.
Global utility consumer trends report 2021
Global utility consumer trends report 2021 brought to you by Oracle Utilities. How energy providers can address the changing needs of customers Energy providers are facing a major shift in customer expectations over the next decade. The bar is continually being raised for digital experiences, and customers expect a commitment from companies they engage with to strive to do better.
How the utilities sector can tap IoT and advanced metering infrastructure
Utilities businesses can now marry smart meters with cloud-based intelligence to boost customer service and attain eco-friendliness simultaneously. Data is now an essential commodity in every industry. This is especially true in the utility industry, which is reeling from the financial losses of the pandemic, squeezed margins, and in many regions, difficult regulatory pressure.
With more electric vehicles coming down the road – utilities must gear up | POWERGRID International
By Brad Williams and Leo Carrillo, Oracle Utilities The growing enthusiasm for electric vehicles (EVs) from automakers, consumers, and regional policy makers bodes well for EV adoption in the coming years. According to the International Energy Agency, EV sales had a “record-breaking year despite the pandemic.” The agency estimates that “electric car sales worldwide climbed to over 3 million,” representing 40% growth over 2019. EV adoption growth shows no signs of slowing.
Energy efficiency behavioural change
Image: Hellen Sergeyeva © 123RF.com A comprehensive guide has been published by the World Bank on integrating behavioural change in energy efficiency programmes in developing countries. Energy efficiency is among the cheapest, cleanest and most widely available energy resources.
The Future of Distribution Grids - Two Visions, A World Apart
Whether your service territory is urban, rural or somewhere in between, advance distribution management systems (ADMS) have become crucial for utilities like yours to manage growing complexity while driving operational efficiency and customer service excellence.
Smart data drives Japanese utility's success
Japanese power utility Chubu Electric Power Grid Co., Inc. is committed to providing a stable supply of high-quality energy in a safe and reasonable form to deliver on the realisation of a low-carbon society. With this in mind, it was not surprising that the utility was quick to rollout a smart meter strategy following Japan’s Ministry of Economy, Trade and Industry (METI) 2014 mandate to liberate the electricity market.
Wyndham City lays the foundation for its smart city future with Oracle
Wyndham City embarked on a transformation journey using a comprehensive suite of Oracle solutions. Image source: Wyndham City Council, LinkedIn One of the fastest-growing municipalities in Australia, Wyndham City has a comprehensive—and futuristic—strategic growth plan that includes everything from smart parking and hydrogen cars to solar energy and holographic modelling.
Oracle Utilities: 3 pillars of AMI success
Featured image: Stock Find out how utilities can optimise Advanced Metering Infrastructure (AMI) by investing in three key areas.
The Digital Utility: Harnessing Data-Driven Enterprise Transformation
Rodger Smith, Senior Vice President & General Manager, Oracle Utilities Today’s utility industry business climate is ripe for digital transformation. A new regulatory environment, increasing operational performance and customer demands, and the attractive economics of digitalization all paint a compelling picture for incorporating digital technologies into the utility enterprise. Digital connection is now the norm in the business-customer experience.
Oracle Utilities loss prevention solutions
Oracle Utilities offers electric, gas and water utilities a complete solution to identify, understand and reduce revenue loss from both technical and non-technical sources. Our industry-leading metering, customer and analytics solutions enable utilities to gain visibility into meter-to-cash operations, leverage data to identify and understand losses, then efficiently take action to remedy losses and enhance customer engagement.
Creating Value For Utilities In The Cloud
Rodger Smith, SVP & GM, Oracle Utilities The utilities industry is in the midst of significant transformation, experiencing change at a more rapid pace than at any other time in its history. Utilities’ enduring success in the face of these transformative changes requires the use of new technology approaches to better facilitate agility and innovation while at the same time decreasing upfront risk.
10 steps to smarter digital planning for utilities, infographic
Oracle Utilities delivers proven applications, on-premise or in the cloud, so electric, gas and water utilities worldwide achieve performance excellence. Our customer, network, work and asset, mobile workforce, meter data, analytics and project management solutions integrate with Oracle’s leading enterprise applications, BI tools, middleware, database technologies, servers and storage.
Doubling down on energy efficiency in our fight against climate change
Energy efficiency (EE) burst onto the scene in the 70's and has been an important part of our energy mix ever since. In fact, according to the Alliance to Save Energy, without the numerous EE-related improvements made since 1973, the U.S. would require about 50% more energy to deliver our current gross domestic product (GDP). With states and utilities increasingly focused on decarbonization efforts, the role of energy efficiency is coming into focus.
Perfecting the Next Generation Utility Platform
At Oracle Utilities, innovation fuels our future. We’ve been hard at work expanding and redefining the utility platform from operations to the consumer. Today, we combine deep industry expertise and end-to-end utility solutions with the most powerful customer engagement platform on the market—supported by an intelligent service network, deeper data analytics and more flexible cloud services. In fact, we’re here to make that cloud transition seamless for each and every one of our utility customers.
About Oracle Utilities
Oracle Utilities Oracle Utilities delivers proven applications, on-premise or in the cloud, so electric, gas and water utilities worldwide achieve performance excellence. Our customer, network, work and asset, mobile workforce, meter data, analytics and project management solutions integrate with Oracle’s leading enterprise applications, BI tools, middleware, database technologies, servers and storage.
The Oracle Content Hub - a collection of innovative content from the world's leading provider of enterprise cloud computing
We’ve partnered with Oracle Utilities to bring you the latest trends, insights and inspiration around digital transformation, the Internet of Things (IoT), managing mobile workforces, and more. Discover thought-leading articles and download valuable resources.
How to manage the challenge of dual transformation
The challenge facing utilities is how to maintain reliability while simultaneously creating the agility necessary for innovation. Over the past century, utilities have been optimized around reliability, but new technology, competition, and regulations are changing the industry. This new imperative to innovate requires a different set of capabilities that run counter to the conservative business culture that is common across the industry.
Digital Utility Maturity Assessment
Take the 9 question assessment to better understand where to focus your digital strategy. Evaluate three distinct areas of your utility: the customer experience, your workplace, and your IT capabilities.
What if there was a blueprint for innovation? Would you use it?
The challenge facing utilities is how to maintain reliability while simultaneously creating the agility necessary for innovation. Over the past century, utilities have been optimized around reliability, but new technology, competition, and regulations are changing the industry. This new imperative to innovate requires a different set of capabilities that run counter to the conservative business culture that is common across the industry.
Perfecting the next generation utility platform
At Oracle Utilities, innovation fuels our future. With the recent addition of Opower’s world class customer engagement expertise, we’re building that future view up and out, expanding and redefining the utility platform from operations to the consumer.
The Top 5 Ways to Incorporate Cloud at Your Utility Today
The utility industry is in the midst of significant transformation, experiencing changes at a more rapid pace than at any other time in its history. Utilities’ enduring success in the face of these transformative changes requires new technology approaches to facilitate agility and innovation while at the same time decreasing upfront investment risk.
Managing a mobile workforce with cloud services
Morrison Utility Services (MUS) is digging and filling in holes in the road more efficiently with the cloud-based, mobile-workforce management tool ETAdirect from TOA Technologies. Reported benefits include a 15% reduction in travel time and reduced fuel costs of £2,288 per field team. The company recently received a Computer Weekly enterprise software award in the cloud category for this business process improvement.
How can you drive engagement? Engage at moments that matter.
Utilities worldwide are confronting the perfect storm. Demand is flattening for the first time in a century. Distributed generation is rising. New regulations are hitting the generation stack, and new competitors are entering the marketplace. Tomorrow’s energy consumers are at stake. To thrive for another century, utilities have to capture their attention, exceed their expectations, and earn their trust over the long haul. It starts with the customer experience.
Conquer your asset problems
It’s one of the hardest jobs in the utility business, keeping an eye on the assets. You have asset management questions. We have asset management answers (from asset management experts). We’ve condensed some of our experts’ deep-dive advice into this quick guide.
A Segment of One
Electric utilities face transformative pressures from nearly every angle. Consumer expectations continue to evolve swiftly as available technology drives new trends and makes information more accessible. Conservation efforts and changing markets around the world continue to influence regulations and utility challenges. In addition, utilities faced with flat, or even declining, demand must find new revenue sources and explore new business models.
From the Edge To the Enterprise
Making the case for the value of IoT While we are only just beginning to understand the full impact and meaning of the Internet of Things (IoT) for the utilities industry, the industry is already changing and transforming because of it. To be clear, the utility industry is not unfamiliar with the IoT. The smart grid applies IoT technology (such as smart sensors, two-way communications and data analytics) to the electric grid infrastructure.
Electric, Gas and Water Utilities Enhance the Customer Experience with Oracle’s Innovative Self-Service and Analytics Capabilities
Electric, Gas and Water Utilities Enhance the Customer Experience with Oracle’s Innovative Self-Service and Analytics CapabilitiesOrlando Utilities Commission, Rappahannock Electric Cooperative and We Energies Upgrade and Deploy Oracle Solutions to Power Operations CS Week – San Antonio, Tex.
Oracle Utilities Work and Asset Management 1.9.1.2 Helps Utilities Improve Work Planning and Asset Maintenance Assessment Processes
Oracle Utilities Work and Asset Management 1.9.1.2 Helps Utilities Improve Work Planning and Asset Maintenance Assessment Processes Redwood Shores, Calif. – September 9, 2014News Summary Oracle announced the availability of Oracle Utilities Work and Asset Management 1.9.1.2, with new enhancements to help electric, gas, and water utilities achieve greater operational efficiency through streamlined work planning processes and improved enterprise asset management and reliability.
Oracle Helps Utilities Improve their Customer Experience with Enhanced Multi-Channel Communications and Self-Service Capabilities
Oracle Helps Utilities Improve their Customer Experience with Enhanced Multi-Channel Communications and Self-Service Capabilities CS Week – San Antonio, Tex. – May 6, 2014 News SummaryToday, utilities are focused on improving the customer experience to better address increasing customer expectations around areas such as multi-channel communications, 24/7 access to information and personalized service.
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