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SaaS apps have some of the highest user churn rates. A typical mid-sized business changed 39 percent of its SaaS software within a year to make it more user-friendly. In other words, people found the tools hard to use and left shortly. That translates into tens of thousands of additional investments, tons of time spent on remakes, and a lot of frustration. Designing a powerful SaaS app which is also easy-to-navigate could be challenging.
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