Since the dawn of automatic enrolment (AE), payroll has become the beating heart of workplace pensions – and it’s time the pension industry gave it the recognition it deserves. When I started working in the pension industry, admin staff would input everything manually, from new scheme applications to new member sign-ups and monthly contributions. Today, two decades later (yikes!), such practices seem ridiculously outdated – now it all just runs at the click of a button…right? Wrong.
