Home Ai-automation Gen AI: When It Will Come Down to Cost Generative AI promises transformation for enterprise CX, but that doesn’t mean it’s necessarily the right technology solution for everything the contact center wants to accomplish. The devil’s in the details, and you can get an excellent summary of many of those details on No Jitter, where Senior Editor Matt Vartabedian has a two-part interview (Part 1, Part 2) with Christina McAllister, Senior Analyst at Forrester.
