Skip to main content
CX Pulse

CX Pulse

Podcast
Audience metrics
  • Listenership
    0-100 monthly listeners
  • Reviews
    N/A
Chart positions
Podcast details
  • Network
    N/A
  • Language
    N/A
  • Genre
    N/A
  • Location
    Ra'anana
People
  • No profiles found.

Actions

Share this page

Contact

Contact information
Get contact information for CX Pulse and CX Pulse journalists by joining Muck Rack.
Learn More
Website
https://www.nice.com
Social Media
Twitter
LinkedIn

Recent episodes

View all episodes
  • How Should We Use Digital and AI To Reduce Costs and Drive Efficiency?

    Mar 28, 2024 — On this episode, Amelia welcomes Omer Minkara, VP and Principal Analyst of Aberdeen Strategy & Research, for an in-depth exploration of Customer Experience (CX) influenced by AI and other technological advancements. Omer shares insights from his latest...

  • Driving Growth Through Exceptional Customer Experiences

    Mar 14, 2024 — On this episode, Amelia is joined by Dan Gingiss, Chief Experience Officer of The Experience Maker, LLC and Author of "The Experience Maker," to explore the transformative power of exceptional customer experience (CX) and the role of digital...

  • How Brands Can Leverage Outsourcing To Drive Customer Journey and Fund Their Digital Initiatives

    Feb 29, 2024 — On this episode, Amelia explores the intersection of outsourcing and digital transformation with Tom Luther, Director of Channel Partnerships at Outsource Consultants, LLC. They delve into how brands can leverage outsourcing to not only enhance...

  • AI’s Impact on Agent Performance and Satisfaction

    Feb 15, 2024 — On this episode, Amelia welcomes Roy Atkinson, CEO and Principal Advisor of Clifton Butterfield, LLC, to discuss the transformative role of artificial intelligence in enhancing customer service and agent performance. Roy highlights how AI can address...

  • Balancing Efficiency With Empathy in Customer Experience

    Feb 01, 2024 — In this episode, Amelia welcomes Steven Van Belleghem, Co-Founder and Board Member of Nexxworks and Author of “A Diamond in the Rough.” They discuss the nuances of customer experience (CX) in the modern business landscape, discussing the integration of...