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Customers increasingly prefer digital and remote engagement, so industrial companies must build these capabilities quickly. The COVID-19 crisis has jolted aftermarket services decisively toward the digital realm. Indeed, our research suggests that digitally enabled self-service options and remote interactions with service technicians will become standard.
Commercial aerospace companies need to focus on several areas, from the evolving industry structure to the development cost curve, to stay competitive. The commercial aerospace industry is poised for continued growth. Air transport passenger demand is expected to grow at around 4 percent a year in the next ten years. In the business aviation segment, the declining inventory of used aircraft and increased utilization rates are both reassuring signs.
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