Riley Levy, based in Phoenix, Arizona, is the enterprising founder and CEO of The Complete Human Co. (TCHC). His journey into healthcare innovation began in 2023 when he established TCHC to provide comprehensive primary care through telehealth and care coordination services. These services were designed to prevent hospital readmissions and reduce healthcare costs, benefiting both payers and patients. This initiative allows patients to receive medical care conveniently from their homes every day of the week, offering an essential service, particularly for those recently discharged without a primary care physician or those seeking new medical consultations.
Riley's extensive experience as a healthcare executive has predominantly focused on enhancing patient outcomes and the provider experience. This focus made his transition to founding TCHC a natural progression in his career. His leadership aims to streamline care to make it better and more cost-effective.
Before his current venture, Riley held significant roles within the healthcare sector. He was previously an executive at Apostrophe, where he played a pivotal role in scaling operations during the critical periods of the pandemic. This effort contributed to the company’s successful merger with Hims & Hers in 2021, a major multi-specialty telehealth platform known for personalized health and wellness experiences. Apostrophe specializes in teledermatology, offering personalized skincare products through its innovative platform.
Furthermore, Riley's expertise as the Head of Operations at Phil added to his impressive resume. Phil, which streamlines the prescription process for various stakeholders, made it easier for patients to receive their medications swiftly and affordably. His initial foray into the healthcare industry was at Nurx, a San Francisco-based telehealth company focused on women's health. Here, he was instrumental in making birth control more accessible and managing other services like STI testing and migraine treatments up until its acquisition by Thirty Madison in 2022.
With a robust telehealth and healthcare operations background, Riley used his nearly decade-long experience to start TCHC. He identified a crucial gap in the continuity between hospital-based and outpatient community health care. TCHC was conceived to ensure that patients receive consistent and necessary care post-discharge, preventing any gaps in their treatment.
TCHC collaborates closely with healthcare facilities to expedite the care process, allowing patients to establish connections with primary care physicians within a week. The company takes a comprehensive approach to case management and care coordination, ensuring continuity of care even when surgical interventions or specialist services are required.
One of TCHC's key strategies is the early detection of potential health emergencies. This allows for timely management in outpatient settings or direct coordination with hospital teams, circumventing the need for emergency room visits. Riley has expanded TCHC’s reach across the entire United States, ensuring that patients can access necessary healthcare services without disruption, regardless of location. This extensive coverage includes in-house behavioral health services to enhance the holistic care approach.
TCHC’s network includes contracts with major insurance carriers such as Aetna, UnitedHealthcare, and BlueCross/Blue Shield, covering millions of lives and over 160 plans. This extensive network plays a crucial role in fulfilling Riley's vision of reducing healthcare costs while enhancing the quality of care.
Under Riley's leadership, TCHC actively assists patients in navigating their insurance benefits, maximizing their entitlements, and reducing out-of-pocket expenses. By facilitating quick access to necessary services, TCHC helps to mitigate severe symptoms and shorten potential hospital stays. Their proactive approach prevents health issues and focuses on continuous treatment and monitoring, contributing significantly to overall patient wellness and cost reduction.
On a personal note, Riley hails from Irvine, California, and ventured to upstate New York for his higher education, earning a Bachelor of Science in Psychology from Syracuse University in 2015. During his time at the university, from 2013 to 2015, he dedicated himself as an NY-EMT with the Syracuse University Ambulance, showcasing his early commitment to healthcare.
Outside of his professional life, he is passionate about cooking. He strives to bring Michelin-star-quality meals into his home, which he shares with his spouse, Aaron, and their dogs. His love for culinary arts matches his dedication to healthcare, making Riley Levy a distinguished figure in his personal and professional endeavors.
