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Articles by Robert Houser
Power to the People: Evolving Your Bill Payment Options
By Rob Houser, Fiserv Energy companies are witnessing a rapid evolution in bill pay fueled by constantly rising consumer expectations, and accelerated by the COVID-19 pandemic. It's a complex challenge that calls for flexibility and a willingness to expand the definition of bill pay beyond making a repeated payment for a regular service. In this article, we discuss three ways you can enhance customer satisfaction and engagement by evolving your bill payment options.
Advance Your Customers’ Bill Paying Experience with Today’s Technology
WARNING: SIGN-IN You need to be a member of Energy Central to access some features and content. Please sign-in or register to continue. By Rob Houser, SVP Product Management & Strategy, Biller Solutions Not long ago, paying bills was a strictly analog activity – spread out your bills, grab the checkbook, write a stack of checks, and put everything away as the taste of stamp glue still lingers on your tongue.
Customer Care Roundup: Recent Must-Read Posts From Fellow Community Members
WARNING: SIGN-IN You need to be a member of Energy Central to access some features and content. Please sign-in or register to continue. Greetings Customer Care members! If you took a work break over the holidays, you may have missed some of the excellent posts from your fellow community members. Here are a few highlights to start the new work year. Happy reading! How Well Does Your PR Team Know Your Utility?
Five Security Questions to ask Your Potential Digital Billing Provider
WARNING: SIGN-IN You need to be a member of Energy Central to access some features and content. Please sign-in or register to continue. A new winter jacket catches your eye that looks hi tech. The manufacturer labels tell you it will keep you warm even in subzero temperatures. You buy it, and then you find when the wind blows it cuts right through the front zipper and through all the seams.
Three Keys to a Future-proof Billing Experience
WARNING: SIGN-IN You need to be a member of Energy Central to access some features and content. Please sign-in or register to continue. From the dawn of civilization until about 25 years ago, life progressed without the internet. But in the span of time it takes for someone to be born and graduate from college, we’ve gone from asking, “What’s a ‘world wide web?’” to devising contingency plans for extended WiFi outages. The lesson: Humans quickly grow accustomed to certain conveniences.
Deploying the Tools to Help Customers Pay on Time
Life is busier than ever for most consumers. Whether it’s a stretch of 12-hour workdays, getting kids to recitals and soccer practices or any number of small tasks tended to in succession, the hectic nature of everyday schedules can make paying bills on time, every time a challenge. In fact, only 54 percent of consumers always paid their bills on time in 2018 according to an Aite study commissioned by Fiserv1.
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