This thought leadership piece – and the related blogs that will explore key topics – will outline why, in the post-COVID-19 era, marketplaces will prove a crucial operating area for banks. We will illustrate how some leaders have ventured profitably into this space, and will explain the steps banks can take to create marketplaces of their own. Summary The Fourth Industrial Revolution, which is defined by the platform economy, is underway. This is a profound shift, and banks need to respond.