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Articles by Sameer Raje
Indian CX needs to move to a system of action
Artificial Intelligence (AI) is reshaping Customer Experience (CX) in every market. In India, it is doing something more specific. It is replacing a habit that the industry has lived with for two decades, the habit of making things work using systems that were put in place on an ad hoc basis rather than as thought-through workflows. Customer engagement worked despite the system, not because of it. Customer Experience Every Indian recognises this habit.
Indian CX needs to move to a system of action
Indian CX needs to move to a system of action India, July 14 -- This article is authored by Sameer Raje, GM and head, India & SAARC, Zoom. Published by HT Digital Content Services with permission from Hindustan Times.... Click here to read full article from source To read the full article or to get the complete feed from this publication, please Contact Us .
How AI-First, Human-Centred Customer Experience Will Evolve In 2026
SUMMARY In 2026, we will see the nation lean into AI-first thinking as companies consolidate platforms, simplify processes, and place experience and trust at the centre of organisational decision-making.
HT Syndication: How AI-First, Human-Centred Customer Experience Will Evolve In 2026
India, Jan. 25 -- As we move into 2026, conversations across India reflect a growing focus on strengthening the entire customer experience (CX), and AI is increasingly becoming an enabler that organisations rely on to do this effectively.
Zoom Phone now available in Chennai
24 minutes ago crn.in Zoom Communications, Inc. announced the availability of Zoom Phone service in Chennai, marking its official rollout in the Tamil Nadu Telecom Circle. This launch further solidifies Zoom’s commitment to providing state-of-the-art telephony solutions for multinational corporations (MNCs) with a domestic presence and homegrown companies across India. This expansion to Chennai builds on the Zoom Phone launch in the Maharashtra Telecom Circle (MHTC) in October 2024.
From AI-driven workspaces to hyper-personalised customer experience: Trends to watch in 2025
23 minutes ago expresscomputer.in By Sameer Raje, General Manager and Head, India & SAARC Region, Zoom Communications, Inc. Navigating the AI innovation and adoption in 2024, organisations are now traversing their AI readiness journey towards exploring how they can use AI correctly and go beyond to deliver measurable value.
From AI-Driven Workspaces to Hyper-Personalised Customer Experience: Trends to Watch in 2025
By Sameer Raje Navigating the AI innovation and adoption in 2024, organisations are now traversing their AI readiness journey towards exploring how they can use AI correctly and go beyond to deliver measurable value. APwC analysisindicates the rapid adoption of AI across industries and how the coming year will witness significant compounding advancements in quality, accuracy, capability and automation, leading to a period of exponential growth.
What is work culture? How to build the right environment
By Sameer Raje Whether we operate in a remote, flexible, or in-office model, work culture impacts everything we do. The effect work culture has on the workplace can be positive or negative, depending on leadership decisions, employee engagement, and other factors.
AI Collaboration Platforms Reshape Organizational Decision-Making
Sameer Raje, GM and Head of Business – India & SAARC, Zoom, in an interaction with Nasscom, revealed how AI collaboration tools are disrupting conventional hierarchies, enhancing decision-making, encouraging participation, redesigning performance metrics, and overcoming work flow issues. Following are the key insights. Traditionally, cooperation inside organizations mainly involved planned sessions, video calls, and electronic mail.
AI Collaboration Platforms Reshape Organizational Decision-Making
Sameer Raje, GM and Head of Business – India & SAARC, Zoom, in an interaction with Nasscom, reveals how AI collaboration tools are disrupting conventional hierarchies, enhancing decision-making, encouraging participation, redesigning performance metrics, and overcoming work flow issues. Traditionally, cooperation inside organizations mainly involved planned sessions, video calls, and electronic mail.
Learnings from 2023 and trends in 2024
By Sameer Raje The past year marked the dawn of the era of AI. Organizations worldwide recognized the immense potential AI held for transforming employee engagement, enhancing customer experiences, and reshaping the future of modern work. Let’s reflect on the past year’s learnings: Navigating the AI revolution in the Business Landscape: Looking back at 2023, AI was expected to play a more important role in businesses. However, the enormous strides it has made in the year was not anticipated.
Measuring CX progress: Creating a customer experience maturity model
7 minutes ago expresscomputer.in By Sameer Raje, General Manager and Head, India & SAARC Region, Zoom Video Communications, Inc Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater customer loyalty and revenues. However, they also recognize that the costs of not achieving customer experience maturity can be significant.
India’s healthcare workers needa a better lifeline with technology - ET HealthWorld
Health IT 4 min read According to the World Population Prospects-2022 report from the United Nations, India's senior population would nearly quadruple to 192 million by 2030. This April, when we celebrated World Health Day, it was an occasion to start addressing the future health concerns as well as to take stock of major public health achievements. The next major issue for India is without a doubt its rapidly ageing population.
Learnings from 2022 and trends in 2023- Sameer Raje, General Manager and Head, India & SAARC Region, Zoom Video Communications
10 hours ago expresscomputer.in The ability of ChatGPT to imitate human conversation has sparked much discussion and debate, raising concerns about the potential for hackers to exploit this technology for phishing and other malicious ... Read more
Learnings from 2022 and trends in 2023
Looking behind at 2022 The ‘work from anywhere’ movement – Companies were no longer simply defining their work culture as a hybrid workplace in the sense of working from home or from an office building. Instead, they’re looking at things as helping employees work from anywhere. As such, companies need communications software that helps their employees communicate even from remote locations.
It's Show Time: Zoom Events Is Now Available in India
It's Show Time: Zoom Events Is Now Available in India We hear it all the time: virtual events are here to stay. In fact, they're in high demand, as they provide sustainable, far-reaching, cost-effective alternatives to in-person events. With this in mind, we wanted to help our customers elevate their event strategies with an innovative platform built solely for virtual and hybrid experiences.
Five ways to encourage and empower remote teams
General Manager and Head, India & SAARC Region, Zoom Video Communications According to PwC India's report, about 34% of employees in India say they are very likely to switch to a new employer as compared to 19% globally. With 81% of employees in the country believing their jobs can be done remotely, it is clear that the move to hybrid is expected to continue.
How Startups Can Reimagine Employee & Customer Experience
Posted On: 2022-08-28 Posted By: Sameer Raje Health & Lifestyle Employment Cities Inc 42 Online News India, Aug. 28 -- Organisations have undergone massive transformations to support the remote workforce. These steps have resulted in new ways of interacting and working, which can have an impact on how your customers and employees perceive your brand. As a result, it is critical to consider the dynamic experiences being provided to your most important stakeholders.
Predictions for Virtual Collaboration in 2022: Zoom
Sameer Raje, General Manager & India Head, Zoom Video Communications Read Article By Sameer Raje, General Manager & India Head, Zoom Video Communications The future of collaboration will mimic real life scenarios Today consumers are spoilt for choices and are demanding experiences which are more interactive and engaging than ever before. Across physical and virtual channels, people now want enhanced personalised interactions, proactive services and connected experiences.
Review 2021 - Virtual Communications and Collaboration
Growing adoption of collaboration platforms across industries There has been widespread adoption of collaboration platforms across industries to improve and personalise Customer Experience (CX). Organisations are using these platforms in innovative ways to improve, personalise and hence deliver better CX to a variety of customers across rural and urban areas.
Coming Soon: The Zoom Events Platform for Virtual Experiences
Zoom May 19, 20212 min read In October 2020, Zoom announced the launch of its events platform and marketplace called OnZoom. OnZoom (in Beta) has provided paid Zoom users with a comprehensive solution to create, host, and monetize events like fitness classes, music or art lessons, theater presentations, and more using Zoom Meetings and Zoom Webinars.
Zoom’s Support for India During COVID-19 Surge
The last year has been a difficult one for all of us and has been dramatic in so many ways. This pandemic period has challenged everyone, often pushing us to our limits. Our Zoomies here in India have responded tirelessly to the needs of businesses, schools, governments, and day-to-day users that required connection. Throughout it all, we have felt the stress that a nation and a world face, and carried the responsibility to empathetically respond and serve with humility.
Embracing The New Normal In Unusual Times
Organisational culture has changed drastically to adapt to remote working, and it can only be inculcated down the line, from leadership to the employees. The pandemic forced everyone to shift to the virtual world and brought in the concept of working remotely. This included both the most tech-savvy and the traditional Indian organisations.
Improving Our Policies as We Continue to Enable Global Collaboration
Zoom June 11, 20205 min read Editor’s note 12/18/20: We have updated this blog post regarding the meetings in remembrance of Tiananmen Square to reflect information we have recently learned. Editor’s note 7/1/20: We have updated this blog post to reflect new information regarding the planned release of our Transparency Report.
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