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Disruption is the buzzword of today and this is nowhere more prevalent than in banking. But there can be a misconception in the fintech community that disruption is just about technology, platforms, gizmos or revolutionary start-ups. For me working at ANZ, disruption is about reimagining what companies already do today. It's about making an experience significantly easier or fixing a problem.
Across the financial services industry there is still scepticism around the value of social media. “Isn't it personal?" some ask. “What's the value to a bank of embracing social media? And are our customers really even on it?" But KPMG's new Banking on the Future report should extinguish a lot of that doubt. It investigates the mindset and expectations of professional, educated 18-to-30-year olds and its findings could apply to businesses in any industry.
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