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Articles by Scott Duval
Garnet stone emerges from Harpole cross
Museum of London Archaeology (MOLA) archaeologists have revealed a large garnet at the center of the silver cross from the exceptionally wealthy 7th century bed burial found at Harpole, Northamptonshire, England.
5 Critical Steps for Evolving Your Sales Process
What goes up must come down, right? Not in sales. Teams are asked to reach aggressive goals. When they hit them, the reward is — wait for it — even higher goals in the next year. So, how can you escape Sir Isaac Newton’s law of gravity? You have to tap into an even greater force: the power to evolve your sales process. You’re probably wondering, why fix my sales process if it’s not broken? It’s really not about “fixing” at all.
Managing the Customer Trust Crisis: New Research Insights
New data privacy laws in Europe and California — not to mention the resulting flurry of updated privacy policy notifications landing in our inboxes — have put privacy matters in the spotlight. But the circumstances that have precipitated this highlight a worrying trend: customers are concerned about not just the vulnerability of their personal information, but also how companies handle and use it.
What Category of CRM Leader Do You Fall Into?
As a leader, your mission is to deliver business results. And at the core of this mission are your customers and employees. That's why you work hard to set your team up for success by staffing the right people, setting a positive culture, and motivating your team. But what tools are you providing your team to deliver these business results?
The Future Is Now: How Chatbots Streamline Lead Gen and Sales
If you’ve never heard of chatbots — or don't think you've ever engaged with them in any way by now — you’re probably one of those people that doesn't spend much time online. Or perhaps you've never even realized when you were actually engaging with a chatbot. That's because chatbots are virtually everywhere. Today they're being used more and more to improve the customer experience in a pretty big way.
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