Is this you? As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.
Claim your profile
Articles by Sharon Talbott
The Hybrid Workforce is Here: Why Orchestrating People and Robots is the Future of Utility Safety
AI and robotics development continues to outpace our ability to think about managing the risks of these applications. I encourage anyone who is involved in infrastructure planning, grid asset maintenance, drone deployment, and field management to read this LinkedIn article by my colleague and robotics expert Aleksandr Kalenchits. In particular he focuses on building inspection workflows that make the best use of drone fleets alongside human field service teams.
Powering Your Utility’s Emergency Response with AI
No matter where you live, being prepared for some form of natural disaster is critical. Whether the skies are blue, gray, or black, utilities have a special role to play in this, as you must be ready to respond at a moment’s notice. Effective emergency preparedness and response isn’t just about having a plan — it’s about having the right tools to anticipate, react, and adapt in real-time.
How AI Is Lighting Up the Energy Industry
Artificial Intelligence (AI) is already having a big effect on the energy and utilities industry. Many organizations are using predictive AI to monitor how often customers use their services. That information can help them make operational improvements, such as knowing when peak demand times occur and allocating resources accordingly. With the rapid advancement of this technology over the last year, it’s time to take AI in energy and utilities to the next level with generative AI.
Three Sisters: A metaphor for the new grid
image credit: Photo 158528041 © Steve Callahan | Dreamstime.com Director of Product Marketing, Energy & Utilities, Salesforce Industries, Salesforce Sharon Talbott has been a technology marketer in energy and cleantech for over a dozen years, focused on customer experience and digital solutions for electric, gas and water utilities. Trained... Member since 2021 16 items added with 26,882 views Mar 22, 2024Mar 22, 2024 7:03 pm GMT 283 views I just wrapped a week at Distributech 2024.
Utility Customers Are Generating Their Own Power — Embrace the New Opportunities
As more consumers start generating and storing their own electricity, they are creating a new energy economy with benefits and opportunities for electric utilities. Utilities can use this change to build trusted relationships and collaborate with customers on decarbonization efforts. No longer just a one-way relationship, the new utility-customer partnership helps us work together toward a more resilient grid and makes utilities more valuable than ever. What is a prosumer?
Accelerate time to value and transform the utility customer experience
Posted to Salesforce in the Digital Utility Group Sep 22, 2022 2:45 pm GMT 31 views Access Video See how Utilities can exceed the ever-rising customer expectations with a unified digital platform. Sharon Talbott Get Published - Build a Following The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
The Prosumer Relationship: Are Utilities Ready?
Posted to Salesforce in the Utility Management Group Sep 22, 2022 2:25 pm GMT 142 views Access Publication Utilities customers today are no longer just energy consumers. They are producers as well (aka prosumers). Learn how your business can meet the evolving needs of modern energy customers with outstanding service that builds long-lasting relationships.
Don’t Miss These Key Dates: Winter '23 Sandbox Preview
The Winter ’23 sandbox preview window is around the corner. Note the dates now so your org is prepared for the upgrade. Your production instance will be upgraded to the Winter ’23 release according to the rolling 12-month release calendar on status.salesforce.com. To check your upgrade date, enter your instance name or domain and click the maintenance tab.
Our 2800-mile road trip in a Chevy Bolt through the Southwest USA
My husband John and I have been steadily working at electrifying our lives to stop burning CO2. We've both been in the climate tech world for decades, and as an anthropologist (me) and an engineer (John), we read with interest all the different experiences people are sharing about their own strategies. John makes prodigious spreadsheets, while I consume user experience stories - that's how it usually breaks down.
Charting a Path to Utility Digital Transformation
Posted to Salesforce in the Digital Utility Group Jul 12, 2022 4:30 pm GMT 127 views Access Other Resource To thrive in today’s energy economy, utilities are designing robust new customer offerings and more comprehensive customer journeys. Learn how to make progress on utility digital transformation and choose the right platform for your goals.
What is an NFT — And How Can it Help You Build Deeper Customer Relationships?
When an artist named Beeple sold a piece of digital art for $69 million in 2021 through a Christie’s auction, it raised eyebrows — mostly because it was an NFT. At the time, most people had never heard of this acronym. But in the last year cryptocurrencies, such as Bitcoin and Ethereum, continued to attract investors and more people embraced the decentralized ecosystem of Web3, the blockchain, and the metaverse — pushing this whole virtual world more into the mainstream.
Kara Swisher Says You Need a Web3 Strategy — Here’s Why
Many titans of the Web 1.0 and 2.0 eras have been relegated to the dustbin of history, rendered irrelevant or knocked out altogether for failing to evolve and give consumers what they want. As we sit on the precipice of the more decentralized and immersive Web 3.0, more commonly known as Web3, today’s companies need to figure out how to avoid a similar fate.
How Technology Can Improve Energy & Utility Customer Satisfaction
Energy and utility companies make contingency plans. They prepare for everything from natural disasters to terrorist attacks. But what happens when catastrophes converge, like when 2020’s pandemic met severe hurricanes and wildfires? Digitized energy and utility companies outshine those yet to integrate and upgrade their legacy systems. Older technology systems lack flexibility and can’t deliver the utility customer satisfaction level critical in today’s competitive market.
[WHITE PAPER] The Future of Customer Experience in Utilities
Posted to Salesforce in the Customer Care Group image credit: Salesforce Director of Product Marketing, Energy & Utilities, Salesforce Industries Salesforce Sharon Talbott has been a technology marketer in energy and cleantech for over a dozen years, focused on customer experience and digital solutions for electric, gas and water utilities. Trained...
3 Ways Stanley Black & Decker Breaks Down Team Silos With Low Code
It’s business 101: silos are bad. So how do you integrate teams and technology to deliver more value? This is the central question that leaders at Stanley Black & Decker tackled over a year ago when they launched a strategic initiative to create more unified experiences for employees. Our Simply Put how-to series explores how they succeed by using our low-code Platform to cocreate automations and tear down silos between teams.
Accelerate time to value and transform the utility customer experience
Posted to Salesforce in the Customer Care Group image credit: Salesforce Director of Product Marketing, Energy & Utilities, Salesforce Industries Salesforce Sharon Talbott has been a technology marketer in energy and cleantech for over a dozen years, focused on customer experience and digital solutions for electric, gas and water utilities. Trained...
Customer Centricity: The Heart of Digital Transformation Readiness
Posted to Salesforce in the Customer Care Group image credit: Salesforce Director of Product Marketing, Energy & Utilities, Salesforce Industries Salesforce Sharon Talbott has been a technology marketer in energy and cleantech for over a dozen years, focused on customer experience and digital solutions for electric, gas and water utilities. Trained...
Data is the New Oil: Utilities and the Journey to Net-Zero
To face our common threat and adapt in the face of climate change, corporations are trying to move aggressively away from an extractive economy. In this new and more collaborative environment, utilities are not simply replacing fossil fuel generation with renewables. Today’s energy companies are setting net-zero emissions targets that balance load (demand) and generation capacity. Customer behavior, environmental impact, and equity now factor into the calculations of utility operations.
Charting a Path for Utility Digital Transformation
Posted to Salesforce in the Digital Utility Group image credit: Salesforce Director of Product Marketing, Energy & Utilities, Salesforce Industries Salesforce Sharon Talbott has been a technology marketer in energy and cleantech for over a dozen years, focused on customer experience and digital solutions for electric, gas and water utilities. Trained...
Improving CX in the Utilities Industry
Posted to Salesforce in the Customer Care Group image credit: Salesforce Director of Product Marketing, Energy & Utilities, Salesforce Industries Salesforce Sharon Talbott has been a technology marketer in energy and cleantech for over a dozen years, focused on customer experience and digital solutions for electric, gas and water utilities. Trained...
Show More
loading
Actions
Is this you?
As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.Get in touch with Sharon
Contact Sharon, search articles and posts on X, monitor coverage, and track replies from one place.
Learn more about Muck Rack