[Submitted on 19 Oct 2026] Title:When Better Opportunities Backfire: Service Worker Responses to Parallel AI Deployment in Customer Acquisition View a PDF of the paper titled When Better Opportunities Backfire: Service Worker Responses to Parallel AI Deployment in Customer Acquisition, by Xinyu Fu and 5 other authors View PDF Abstract:As AI voice agents get deployed in high-volume contact centers, firms can route low-intent leads to AI and allocate high-intent leads to human workers.
