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Articles by Simon Tarsh
Harnessing Intelligent Automation: Boosting Value For Mid-Sized Enterprises With Global Business Services (GBS)
Traditionally, companies have achieved savings and efficiency in operations using offshore labor in countries including Poland, Romania, India, Philippines, and Mexico. The market has become mature, whether through Global Capability Centers ('GCCs'), or through services provided by third-party service providers. Furthermore, it has grown since the early 2000s, beyond straightforward IT and Finance, into customer facing activities, including sales support, mortgage processing and claims handling.
Vendor Management Governance As A Driver Of Value In Complex Service Delivery Models
The role of vendor management is to manage effective service delivery, minimize risk, drive cost savings and, overall, improve the services that are provided through outsourced contracts. While the discipline of vendor management as part of an overall governance framework has been around for a number of years, deployment is often immature. With today's new services, tools and technologies, the opportunity to realize value from a comprehensive approach to vendor management has never been greater.
The Future Of Business Operations - Global Capability Centers
The competitive marketplace requires companies to operate at unprecedented levels of efficiency to remain relevant. At the same time, business leaders, investors and regulators are mandating greater value, business support, and insights into business performance and opportunities.
Successfully Navigating Transition Of Services To A Global Capability Center Or Offshore Provider - Management - Worldwide
The hard work of designing a future GBS operating environment is done, and a lower cost, more efficient future way of working, utilizing offshore delivery and intelligent automation, has been agreed upon. The opportunity for higher quality, defined by faster turnaround times and fewer mistakes, can be realized — all at a considerably reduced cost. However, driving such success requires that the transition be planned thoroughly and executed in every detail.
Artificial Intelligence Is Making Risk-Sharing Charging Mechanisms A New Normal
Traditional outsourcing agreements have been defined by charging on a time basis, with either hourly, weekly or monthly charges, or for defined outputs, where they are clear and unambiguous. Time based charges can be challenging to manage, with inefficiency incentivized through using a charging mechanism that provides more profit for more time spent delivering services.
The Disruption Of The Offshore Service Delivery Model By Technology And Artificial Intelligence - New Technology - Worldwide
Traditionally, companies that have been seeking to reduce costs have followed an offshoring strategy to take advantage of educated, skilled, low-cost labor in countries such as India. They have either outsourced or set up their own Global Capability Centers (GCCs), often requiring large scale, with several hundred full-time equivalents (FTEs) to be cost-effective.
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