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Articles by Stan Lepeak
Competing for growth: Creating a customer-centric connected enterprise
At a time when customers are more connected, empowered and demanding than ever, most companies know they need to create an excellent customer experience in order to compete. While organizations can envision a great customer experience, many struggle to execute against their vision and generate a credible return. This is largely because they’re focused only on customer-facing operations — and not aligning the rest of the enterprise to the strategy.
DevOps’ role in security operations centers
Security breaches affecting millions of consumers are shining an enormous new spotlight on cybersecurity concerns and risks. So it’s auspicious timing that just a few days before the incident was made public, Caleb Queern, a security services-focused member of KPMG’s Advisory group, sat down with Stan Lepeak to talk about the role DevOps can play in organizations’ security operations centers. Key points Caleb and Stan discussed during this podcast include: Duration: Approximately 8 minutes.
Supply Chain and Logistics Services Delivery: Study Reveals Future Trends
June 29, 2017 | By Dave Brown and Stan Lepeak, KPMG Tags: 3PL, Logistics, Supply Chain KPMG and HfS Research recently released their annual market study on the State of the Outsourcing, Shared Services, and Operations Industry. This study examines topics such as changes to organizational operating and service delivery models and adoption levels, challenges, and opportunities related to process and cognitive automation.
Pharma industry Global Business Services: progressions, regressions, and disruptions
When KPMG first established its Life Sciences Global Business Services (GBS) Consortium in 2014, the average score of the member companies’ GBS maturity survey results was around a 3.0 on the 5.0 scale – about on par with survey participants in many other industries.
Is your outsourcing contract digital labor ready?
Digital labor and process automation are creating a whole new dynamic in the outsourcing industry. And although enterprises have the potential to reap many rewards from digital labor, all too few are taking the steps necessary to help ensure their contract not only enables them to capture their fair share of the value but also protects them against a wide range of risks.
Looking at the scope and impact of intelligent automation through a holistic lens
Similar to how the Industrial Revolution automated muscle and physical labor, the new wave of digital labor, robotic process automation, artificial intelligence, and machine learning – collectively called intelligent automation – enables a whole new way of automating and augmenting knowledge work.
A new era in digital labor
Estimates suggest that by the year 2020 we will have 20 billion devices connected to the Internet. Industries are shifting, lines are blurring, and markets are changing all as a result of a technology and digital-centric approach to commerce and business. In this podcast, Cliff Justice, Partner in KPMG’s Innovation and Enterprise Solutions group, sits down with Stan Lepeak to discuss: Duration: Approximately 14 minutes. Activate the recording with the play button over the image.
Reinventing a Workforce That’s Been Displaced by Automation
From the Advice Worth Keeping podcast series Hosted by Stan Lepeak, Global Research Director, KPMG LLP Management Consulting Are you ready for a world in which 3 out of 10 corporate jobs are done by a robot? This could be a reality in just 10 years. Automation is rapidly becoming more intelligent and affordable, while the global supply of talent is getting smaller and more expensive. Bernard Salt, a KPMG Advisory Partner in Australia, highlights the significant ramifications of these facts.
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