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Articles by Stefan de Raedemaecker
Lean management or agile? The right answer may be both
Has there even been a time when customers were more demanding of the companies serving them? Industry 4.0 technologies—many barely imaginable only a decade ago—have already enabled genuine breakthroughs in cost, convenience, and customization, creating extraordinary value for buyers while raising the performance bar for producers ever higher.
¿Lean Management o Agile? La respuesta correcta podría ser ambas
Con un cuidadoso diseño, Agile y Lean Management pueden ser la combinación correcta para compañías que buscan alcanzar mejoras del desempeño duraderas. ¿Ha habido algún momento en que los consumidores hayan sido más exigentes que hoy con quienes les venden sus productos y servicios?
Lean management or agile? The right answer may be both
Through thoughtful design, agile and lean management can be the perfect match for companies in search of lasting performance improvement. Has there even been a time when customers were more demanding of the companies serving them? Industry 4.0 technologies—many barely imaginable only a decade ago—have already enabled genuine breakthroughs in cost, convenience, and customization, creating extraordinary value for buyers while raising the performance bar for producers ever higher.
Gestão lean ou metodologias ágeis? A resposta certa pode ser os dois
Usando um desenho criterioso, a gestão lean e as metodologias ágeis podem a combinação perfeita para empresas que buscam melhoria duradoura de performance. Já houve um tempo em que os clientes eram mais exigentes com as empresas que os atendiam?
Bringing out the best in people
Providing good service has never been easy. And service expectations are only rising: unprecedented technological change and access to data have made customers better informed and more demanding than ever, while the rise of social media gives them more power to publicize their experiences—making each customer interaction more important.
The missing lever in service operations: Agility
May 31, 2019It’s easy to think that digital is taking over the customer-experience world. Widely shared statistics underscore the point: “More than 90 percent of all data in the world were likely created in the past two years,” or “More people are on social networks now than there were on the planet in 1960.” The important point isn’t the specific numbers—which often have a back-of-the-envelope feel—but the speed and scale of change they convey.
The missing lever in service operations: Agility
Businesses should learn from digital players, which have proven that a new way of working, based on agile principles, provides a breakthrough in balancing resource constraints and achieving excellent results. It’s easy to think that digital is taking over the customer-experience world.
Holding a mirror to the management system: How mature is it?
To keep its performance improving, an enterprise must keep its management system improving, too. A regular, rigorous cycle of assessing itself reveals actions that help make the system more mature. Over the past 20 years of evaluating and diagnosing lean transformations, our research keeps confirming the familiar statistic: fewer than 30 percent of organizations succeed in improving both their performance and their long-term health.
Holding a mirror to the management system: How mature is it?
To keep its performance improving, an enterprise must keep its management system improving, too. A regular, rigorous cycle of assessing itself reveals actions that help make the system more mature. Over the past 20 years of evaluating and diagnosing lean transformations, our research keeps confirming the familiar statistic: fewer than 30 percent of organizations succeed in improving both their performance and their long-term health.
Bringing out the best in people
Providing good service has never been easy. Meeting rising customer expectations requires companies focus on building the capabilities their people need to make full use of their talents. Providing good service has never been easy.
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